Fare Collections Specialist

City Of Johannesburg; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

The City of Johannesburg seeks a Fare Collections Specialist to manage the Automated Fare Collection system and ensure operational efficiency. The role requires strong analytical skills, experience in transportation, and the ability to generate detailed reports for management. Candidates must hold a Matric certificate and a National Diploma in IT, with 3 to 4 years of relevant experience.

Qualifications

• 3 – 4 years of experience in transportation.
• Proficient in data monitoring and reporting.
• Ability to manage stakeholder relations effectively.

Responsibilities

• Operate the terminal of the AFC system and monitor data for issues.
• Generate weekly and monthly reports for the Deputy Director of Operations.
• Propose solutions to identified problems and brief management daily.

Skills

Data Monitoring

Problem Solving

Report Generation

Stakeholder Management

Education

Grade 12 / Matric certificate

National Diploma in IT (NQF level 6)

Job description

Job Title: Fare Collections Specialist

Location: Gauteng, Johannesburg

Deadline: June 22, 2025

Minimum Requirements

• Grade 12 / Matric certificate plus National Diploma in IT (NQF level 6)
• 3 – 4 years of experience in transportation

Primary Function

1. Operate the terminal of the AFC system in the control centre, receiving online sales data from the Automated Fare Collection (AFC), off-station top-up vendors, and BOC in feeder buses. Implement checks for technological consistency. Monitor data to identify issues, such as turnstile inadequacies.
2. Report problems to the Control Centre Manager. Monitor the extent and nature of issues and propose solutions to the Deputy Director of Operations. Brief the Deputy Directors daily on interventions made.
3. Generate weekly and monthly reports for the Deputy Director of Operations. Support the Fare Analyst in measuring revenue against operational costs, reviewing vendor reports, contract payments, adjustment formulas, and deposit reports to evaluate operational efficiency and fare accuracy.

Key Performance Areas

• Strategy management
• Financial management
• Sustainable stakeholder relations
• Leadership and staff management
• Project delivery within time and budget