Facilities Manager

Tsebo Solutions; Durban; On-site; ZAR 300 000 - 700 000; Full time

Job summary

An established industry player is seeking a dynamic Facilities Manager to lead service delivery and enhance operational efficiency. In this pivotal role, you will manage relationships with subcontractors, oversee compliance with service level agreements, and implement performance management systems. Your expertise in facilities management, coupled with strong leadership skills, will drive continuous improvement and ensure a professional service environment. Join a forward-thinking organization that values innovation and excellence in service delivery, where your contributions will significantly impact client satisfaction and operational success.

Qualifications

• Proven management experience in facilities management.
• Strong knowledge of HVAC and maintenance management.

Responsibilities

• Ensure compliance with SLAs and manage relationships with contractors.
• Oversee departmental effectiveness and maintain high service levels.

Skills

Computer Skills

Management Experience

Facilities Management

HVAC

CMMS

Ammonia Refrigeration

HVAC/R

Maintenance Management

OSHA

Budgeting

Supervising Experience

Job description

• Meet regularly with contractors to ensure compliance with relevant SLAs.
• Ensure that best price is offered for services.
• Maintain Service Provider scorecards to be in place and completed for all Contractors.
• Ensure that in conjunction with the Procurement department, all relevant documentation is completed.
• Ensure that internal and external Service Level Agreements as defined in our Scope of Works are adhered to.
• Manage the relationships with subcontractors and suppliers to ensure a professional service.

Performance Management

• Manage systems and processes to create a cohesive, cost-effective, and managed Facilities Management solution.
• Manage an integrated, seamless service delivery solution that maximizes technology tools and labor to meet the service standards and requirements of the Client as per the agreed SLA requirements (annexure A).
• Manage the performance of each area of specialty per service.
• Define objectives, clarify roles and responsibilities, and implement performance contracts for each area reporting to you.
• Implement Client divisional plans with a view to operationalizing business initiatives effectively.
• Ensure all employees are committed to organizational goals and output is enhanced in a continuous improvement manner through means of PDPs (Performance Development Programs).
• Ensure action plans are put into place regarding performance improvement for underperformers.
• Manage conflict in the department.
• Use own initiative to operate with no management support when necessary.
• Manage and maintain departmental effectiveness in line with the agreed SLA and ensure that the department provides a high level of service to the client.
• Oversee and manage staff grooming, ensuring that all staff are always well-groomed and present a professional appearance.
• Undertake regular physical inspections of the work environment and report on these to your superior.
• Ensure that all departments are effectively manned and able to undertake the tasks required to achieve the objectives.
• Ensure that all departmental tools and equipment are in optimal condition and arrange for the repair and/or replacement of such items when necessary.

Project Management

• Assist the client and your superior with any project management that is required.
• Ensure that regular communication is in place regarding projects and keep all parties informed of progress and any issues.
• Document all progress on projects (project plan) and liaise with parties regarding any issues that arise.

Commercial

• Maximize and create new business opportunities.
• Identify opportunities for major revenue enhancement, major cost reduction, and production efficiency.
• Manage and assist in financial month-end submissions.
• In conjunction with the Clients Management, authorize any relevant spend on the passthrough cost schedule as per the limits of authority.

IMS & EHS

• Manage and control all aspects regarding Safety, Health, Environment & Quality (SHEQ).
• Ensure continuous improvement and benchmarking.
• Assist the client in managing safe work practices that are in line with Occupational Health and Safety regulations.
• Ensure internal and external Safety Audits are conducted as required.

Human Resources & Employee Relations

• Establish and maintain a good working relationship with management and staff of all the sites for which you are responsible.
• Manage staff timekeeping & productivity to ensure that all SLAs are achieved and any transgressions are reported to the Operations Executive and managed.
• Conduct biannual KPA reviews with all staff and provide them with effective feedback.
• Provide each staff member with a PDA (personal development plan) and ensure that targets are achieved.
• Communicate any training requirements with the HR department.
• Ensure that any disciplinary actions are dealt with in accordance with the TFS policies.

Required Experience: Manager

Key Skills: Computer Skills, Management Experience, Facilities Management, HVAC, CMMS, Ammonia Refrigeration, HVAC/R, Maintenance Management, OSHA, Maintenance, Budgeting, Supervising Experience.