Facilities Community Lead - Sandton

Prostaff Holdings; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player seeks a Facility Community Lead to enhance workplace culture and member engagement. In this dynamic role, you will be responsible for fostering connections, planning community events, and ensuring operational excellence within the workspace. Your ability to anticipate member needs and implement proactive changes will be essential in creating a welcoming environment. Join a forward-thinking company that values innovation and community, offering a highly negotiable salary package based on your experience. If you thrive in a collaborative setting and are passionate about community management, this opportunity is perfect for you.

Qualifications

• Experience in facility management or related roles is preferred.
• Strong communication and networking skills are essential.
• Ability to think strategically while executing detailed plans.

Responsibilities

• Foster connections and create a dynamic workplace culture.
• Plan and execute community-building events and networking sessions.
• Oversee day-to-day operations ensuring workspace functionality.

Skills

Community Management

Customer Engagement

Operations Management

Strategic Thinking

Interpersonal Skills

Networking Skills

Written Communication

Verbal Communication

Computer Literacy

Education

Bachelor's Degree or Diploma

Tools

Google Suite

MS Office

Job description

• A bachelors degree or diploma is preferred but not essential.
• Previous experience having worked as a Facility Community Lead working within the hospitality or building or related markets is required for this role.
• Previous experience having worked in an operations / facility management or related role is preferred.
• Proven experience in community management or customer engagement.
• Strong written and verbal communication skills.
• Must have excellent interpersonal and networking skills.
• Must be able to think strategically while executing on detailed plans.
• Computer literate (google suite and MS Office proficiency).

The successful candidate will be responsible for :

• Fostering connections and creating a dynamic workplace culture, ensuring that their members needs are met, and that this person delivers on all members requirements such as curated events, facilitating engagements, enhancing business opportunities, and creating a welcoming environment for all.
• Planning and executing community-building events, networking sessions, and workshops to enhance engagement.
• Proactively gathering member feedback and address concerns to ensure high satisfaction levels.
• Overseeing the day-to-day operations of the workspace, ensuring it is well-maintained, organised, and fully functional.
• Addressing and escalating any issues, with regards to maintenance operatives, cleaning operatives, suppliers and managers and / or relevant cross-functional teams.
• Ensuring compliance with health and safety standards and company policies.
• Supporting the Community Manager in space utilization optimisation and occupancy tracking.
• Anticipating member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
• Reviewing all Medallia responses to understand areas of improvement and implementing proactive changes, keeping member experience top of mind.
• Conducting onboarding meetings with all new accounts to ensure a successful onboard of new clients.

Salary package, including benefits, is highly negotiable depending on experience gained.