Facilities Community Lead - Sandton

Talentsphere; Gauteng; On-site; ZAR 300 000 - 500 000; Full time

Job summary

An established industry player in corporate real estate is seeking a dynamic Facility Community Lead to enhance workplace culture and member engagement. This role involves fostering connections, organizing events, and ensuring a welcoming environment for all members. You will be responsible for overseeing daily operations, addressing member feedback, and ensuring compliance with health and safety standards. If you have a passion for community management and excellent interpersonal skills, this opportunity offers a chance to make a significant impact in a vibrant workplace setting.

Qualifications

• Experience in community management or customer engagement is essential.
• Strong communication and interpersonal skills are required.

Responsibilities

• Foster connections and create a dynamic workplace culture for members.
• Plan and execute community-building events and networking sessions.

Skills

Community Management

Customer Engagement

Strategic Thinking

Interpersonal Skills

Written Communication

Verbal Communication

Education

Bachelor's Degree or Diploma

Tools

Google Suite

MS Office

Job description

Global leaders in the corporate real estate industry providing flexible workplace solutions to a variety of businesses require the above to be fostering connections and creating a dynamic workplace culture ensuring that their members’ needs are met, and that this person delivers on all members requirements such as curated events, facilitating engagements enhancing business opportunities, and creating a welcoming environment for all.

Minimum requirements for the role:

1. A bachelor’s degree or diploma is preferred but not essential.
2. Previous experience having worked as a Facility Community Lead working within the hospitality or building or related markets is required for this role.
3. Previous experience having worked in an operations / facility management or related role is preferred.
4. Proven experience in community management or customer engagement.
5. Strong written and verbal communication skills.
6. Must have excellent interpersonal and networking skills.
7. Must be able to think strategically while executing on detailed plans.
8. Computer literate (Google Suite and MS Office proficiency).

The successful candidate will be responsible for:

1. Fostering connections and creating a dynamic workplace culture, ensuring that their members’ needs are met, and that this person delivers on all members requirements such as curated events, facilitating engagements, enhancing business opportunities, and creating a welcoming environment for all.
2. Planning and executing community-building events, networking sessions, and workshops to enhance engagement.
3. Proactively gathering member feedback and addressing concerns to ensure high satisfaction levels.
4. Overseeing the day-to-day operations of the workspace, ensuring it is well-maintained, organized, and fully functional.
5. Addressing and escalating any issues with regards to maintenance operatives, cleaning operatives, suppliers and managers and/or relevant cross-functional teams.
6. Ensuring compliance with health and safety standards and company policies.
7. Supporting the Community Manager in space utilization optimization and occupancy tracking.
8. Anticipating member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
9. Reviewing all Medallia responses to understand areas of improvement and implementing proactive changes, keeping member experience top of mind.
10. Conducting onboarding meetings with all new accounts to ensure a successful onboarding of new clients.

Salary package, including benefits, is highly negotiable depending on experience gained.

Desired Skills:

1. Sandton
2. Community Lead
3. Facilities Community Lead