Facilities Community Lead - Cape Town

Prostaff Holdings; Cape Town; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a Facility Community Lead to create a vibrant workplace culture and enhance member engagement. In this pivotal role, you will be responsible for fostering connections, organizing community-building events, and ensuring high satisfaction levels among members. With a focus on strategic planning and operational excellence, you will oversee daily workspace management while proactively addressing member needs. This is an exciting opportunity to make a significant impact in a dynamic environment where your contributions will shape the community experience. If you have a passion for community management and a knack for problem-solving, this role is perfect for you.

Qualifications

• Experience in facility management or community engagement is essential.
• Strong communication and interpersonal skills are crucial for success.

Responsibilities

• Create a dynamic workplace culture and meet member needs through curated events.
• Oversee daily operations and ensure workspace is well-maintained and functional.

Skills

Community Management

Customer Engagement

Strategic Thinking

Communication Skills

Interpersonal Skills

Problem-Solving

Attention to Detail

Sales Mindset

Education

Bachelor's Degree or Diploma

Tools

Google Suite

MS Office

Job description

Minimum requirements for the role :

• A bachelor's degree or diploma is preferred but not essential.
• Previous experience as a Facility Community Lead within the hospitality, building, property, or related markets is required.
• Previous experience in an operations/senior facility or related role is preferred.
• Proven experience in community management or customer engagement.
• Strong written and verbal communication skills.
• Excellent interpersonal and networking skills.
• Ability to think strategically while executing detailed plans.
• Computer literate (Google Suite and MS Office proficiency).
• Customer service excellence with the ability to anticipate member needs and deliver a premium experience.
• Community building skills in fostering connections and creating a dynamic workplace culture.
• Strong attention to detail in managing workspace logistics and facility upkeep.
• Sales & growth mindset with the ability to identify opportunities for member expansion and service upsells.
• Problem-solving skills with quick thinking and adaptability to resolve issues effectively.

The successful candidate will be responsible for :

• Fostering connections and creating a dynamic workplace culture, ensuring that members' needs are met, including delivering on all member requirements such as curated events, facilitating engagements, enhancing business opportunities, and creating a welcoming environment for all.
• Planning and executing community-building events, networking sessions, and workshops to enhance engagement.
• Proactively gathering member feedback and addressing concerns to ensure high satisfaction levels.
• Overseeing the day-to-day operations of the workspace, ensuring it is well-maintained, organized, and fully functional.
• Addressing and escalating any issues regarding maintenance operatives, cleaning operatives, suppliers, and relevant cross-functional teams.
• Ensuring compliance with health and safety standards and company policies.
• Supporting the community manager in space utilization optimization and occupancy tracking.
• Anticipating member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
• Reviewing all Medallia responses to understand areas of improvement and implementing proactive changes, keeping member experience top of mind.
• Conducting onboarding meetings with all new accounts to ensure a successful onboarding of new clients.

Salary package, including benefits, is highly negotiable depending on experience gained.