F&I Manager - Johannesburg

Bonafide Human Capital (Pty) Ltd; Gauteng; On-site; ZAR 250 000 - 450 000; Full time

Job summary

An established industry player is seeking an experienced F&I Manager to support their dealership network in Johannesburg. This pivotal role focuses on providing efficient vehicle finance services and maximizing gross profit through the sale of approved products. The ideal candidate will have a strong background in customer service within the automotive retail or banking sectors, ensuring compliance with industry regulations while enhancing customer satisfaction. If you are passionate about the automotive industry and possess the necessary qualifications, this is an exciting opportunity to contribute to a thriving dealership environment.

Qualifications

• 3+ years experience in a customer-focused role in Automotive Retail or Banking.
• Regulatory Exam and NC Accreditation required.

Responsibilities

• Deliver on performance targets in a high-volume dealership.
• Manage finance and insurance debtor's book effectively.
• Educate customers on products to enhance retention.

Skills

Customer service management

Sales management

Knowledge of vehicle legislation

Understanding of compliance regulations

Financial needs analysis

Drivers License

Education

Grade 12 / Matric

Relevant diploma

Credit Management Diploma

Job description

Our passenger dealer client based in Johannesburg has an opportunity for an experienced F&I Manager.

Job Description Purpose

This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

Position Overview

This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

Specific Role Responsibilities

1. Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
2. Maximize second gross profit.
3. Execute work in line with governance and compliance processes.
4. Ensure that dealership remains compliant in accordance with legislation requirements.
5. Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability.
6. Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
7. Manage and maintain the finance and insurance debtor's book and effectively manage the applicable administration and other related processes.
8. Provide specialized need analysis & financial and insurance advice and support to clients.
9. Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
10. Inform and educate customers on products to ensure retention of existing customers; increase sales revenue and increase the organization's customer base.
11. Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
12. Customer service and sale management.
13. Knowledge of the NCA, CRA, FAIS, FICA.

Qualifications and Experience

Minimum Experience

3 years' experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

Grade 12 / Matric and with a relevant diploma. Credit Management Diploma will be advantageous.

In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum credits.

Skills and Personal Attributes Minimum Requirements

1. Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures.
2. Customer service and sale management.
3. Understanding of the compliance governing the retail industry would be an advantage.
4. Knowledge of the NCA, CRA, FAIS, FICA.
5. Accredited by the FSP and mandated to perform NCA functions before (s13 mandate).
6. Possess the relevant Continuous Professional Development points within the stipulated time-frames.
7. Drivers License.