F&B Attendant - Bar

Belmond; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury hotel in Cape Town is seeking a F&B Attendant to deliver exceptional service and enhance the dining experience for guests. This role involves taking food and beverage orders, processing payments, and ensuring customer satisfaction. The ideal candidate will have strong customer service skills, a friendly demeanor, and the ability to work in a fast-paced environment. Competitive salary and benefits offered.

Benefits

Competitive basic salary

Loyalty and recognition rewards

Employee Assistance & Wellness programs

Qualifications

• Experience in a fast-paced food and beverage service environment.
• Friendly demeanor and attention to detail.
• Strong communication skills to interact with guests and staff.

Responsibilities

• Provide exceptional and personalized service.
• Take accurate food and beverage orders.
• Process guest bills accurately and efficiently.

Skills

Customer service

Food and beverage knowledge

Communication skills

Job description

As a F&B Attendant at Mount Nelson, A Belmond Hotel, you are part of a team that shapes the culinary experience of our guests. In this role, you will master the art of delivering exceptional service and gastronomic and beverage experience. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• Providing exceptional and personalized service.
• Taking accurate food and beverage orders from guests, ensuring accommodation of special dietary requirements or requests, and providing menu recommendations.
• Offering a comprehensive knowledge of menu offerings, including food ingredients, preparation methods, and wine pairings.
• Processing guest bills accurately and efficiently, ensuring that charges are properly recorded, and payments are handled securely.

What You Bring:

• Experience providing exceptional customer service, handling food and beverages, and working in a fast-paced environment.
• Friendly and attentive demeanor; ability to answer questions, provide recommendations, and ensure a positive dining experience for guests.
• Strong communications skills to interact with guests, take orders accurately and communicate with the kitchen and other staff members.

What We Offer:

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive basic salary and benefits
• Loyalty and recognition rewards programs
• Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.