F&B Attendant

Job title: F&B Attendant

Job Location: Gauteng, Johannesburg
Deadline: May 05, 2025

Job Description

1. Creating 100% guest satisfaction by providing the NH Hotels & Resorts experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectation.
2. Interact with guests, take orders and serve food and beverage in accordance with the standard operating procedures and service sequence to provide personalized service to create unique memories for each of our guests.
3. Understand and adhere to all hotel policies and Standard Operating Procedures regarding guest service, operation, personal discipline, and grooming.
4. Check guest satisfaction during service and take action to correct any problems.
5. Promptly respond to guests' additional requests.
6. Upsell and suggestive sell at every opportunity to improve guest spend.
7. Work as a team with colleagues in all departments to ensure timely service and a smooth running operation.
8. Prepare mise en place before service to ensure smooth running of the restaurant.
9. Display a positive and enthusiastic attitude when dealing with guests.
10. Respond to the dynamics of the service environment, being proactive and demonstrating a sense of urgency in a fast-paced restaurant environment.
11. Conduct food presentation and quality checks before delivering food to the guest.
12. Punch all orders on the POS system and ensure to enter the special requirements made by the guest while ordering the food before serving the product.
13. On request, prepare the itemized bill and ensure that all served items have been billed correctly.
14. After receiving payment, all cash payments should be processed as per the cashless policy.
15. Write guests’ food orders and repeat orders to guests to confirm.
16. Ensure that Buffet and Coffee Station are refilled and presentable at all times.
17. Clean and inspect the restaurant and ensure floors and tables are clean & set up accordingly for time of day.
18. Prepare tables for customers including fully sanitizing each table and chair between users.
19. Conduct daily stock count at the opening and closing of shift.
20. Ensure all FOH duties are carried out according to daily checklists and report any maintenance issues.
21. Ensure the opening checklist is completed and that the restaurant is prepared for opening.
22. Ensure the restaurant is clean and tidy during shift and before completing your shift.
23. Check out with your Supervisor before leaving your station or the floor for any reason.
24. Have a full knowledge of the services and facilities provided by the hotel to answer any questions the guests may have.
25. Follow all safety policies to ensure a safe work area.
26. Follow all reasonable work-related requests made by a Manager or Supervisor which may be outside your normal job activities to achieve complete guest satisfaction and service throughout the Hotel.
27. Maintain your station in accordance with standards at all times.
28. Develop a complete knowledge of menus.
29. Learn and correctly use the Point of Sale equipment and follow procedures.
30. Maintain strict security measures when entering guest rooms to uphold the privacy rights of our guests.
31. Actively participate in all training meetings to continually develop professional skills and increase guest satisfaction.
32. Check corridors for trays when returning from taking orders (Room Service).
33. Clean and break down trays in the dish area, watching for condiments, salt, pepper, sugars, etc.
34. Ensure all cleaning down and closing down procedures are completed to the highest standard at the end of evening shift.
35. Upskill yourself through completing the mandatory and non-mandatory training courses on a monthly basis to achieve 2 credits a month.
36. Maintain professional telephone etiquette and a perfect understanding of reservation policies and procedures.
37. Be completely familiar with the services offered in the restaurant and throughout the hotel.
38. Greet and seat guests in the restaurant in a warm and friendly manner, setting the tone of welcoming hospitality that will continue during the entire guest experience.
39. Ensure that the front of the restaurant is always covered and that the entrance is as welcoming and attractive as possible.
40. Check each table to ensure that it is clean and fully set up before any guests are seated.
41. Check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.

Qualifications

1. Fluent in English.
2. A strong grasp of Operational Systems (Micros POS).
3. Computer literacy (MS Excel, Word, and PowerPoint).
4. Food and Beverage Product Knowledge.
5. Matric certificate.
6. 3-5 Years’ experience in a Restaurant Environment.
7. Hospitality / Hotel / Restaurant jobs experience.