F&A Team Lead — AI-Driven Ops (Hybrid)

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; South Africa; Hybrid; ZAR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Genpact in South Africa is seeking a Front Line Manager for F&A I2C to supervise a 35–50 member team, drive performance, and ensure efficient operations. The role emphasizes development support, process improvements, and strong client handling in a hybrid work setting.

The position requires accounting/finance degrees and professional certifications; responsibilities include reporting, compliance, and cross-functional collaboration with clients and internal stakeholders.

Qualifikationen

• Bachelor's degrees in accounting, commerce, economics or finance.
• Masters in Finance or related qualifications preferred.
• Professional certifications such as ACCA, CIMA or equivalent.
• Experience leading teams of 35–50.

Aufgaben

• Lead a team size of ~35 to 50 people, inspire and motivate the team to achieve their goals.
• Oversee daily operations and ensure efficient workflow management.
• Provide guidance and support to team members for their professional development.
• Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions.
• Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance.
• Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions.
• Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders.
• Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion. Address conflicts within the team promptly and fairly.
• Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance.

Kenntnisse

Accounting

AR

ARM

Banking

Cash Posting

Collections

Deductions

MS Office

People Leadership

Ausbildung

Bachelors - Accounting

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Finance

Tools

SAP

Jobbeschreibung

Genpact in South Africa is seeking a Front Line Manager for F&A I2C to supervise a 35–50 member team, drive performance, and ensure efficient operations. The role emphasizes development support, process improvements, and strong client handling in a hybrid work setting.

The position requires accounting/finance degrees and professional certifications; responsibilities include reporting, compliance, and cross-functional collaboration with clients and internal stakeholders.