External Sales and Service Advisor OBR (TALENT POOL - Church Street - Gauteng North)

firstrand; Gauteng; On-site; ZAR 250 000 - 350 000; Full time

Job summary

Join a leading financial institution in South Africa as an External Sales and Service Advisor. You will provide exceptional customer service, achieve sales targets, and build strong client relationships. This role offers opportunities for networking and innovation in a dynamic environment.

Qualifications

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or higher.
• Completed First Level Regulatory Examination.

Responsibilities

• Achieve sales targets and build client relationships.
• Provide a positive customer experience and identify solutions.

Skills

Customer Service

Sales

Relationship Management

Education

NQF Level 5 Qualification

Job description

External Sales and Service Advisor OBR (TALENT POOL - Church Street - Gauteng North)

Apply posted on Posted Today. Time left to apply: End Date: June 17, 2025 (28 days left). Job requisition id: R34091.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value-adding solutions within a dynamic environment, whilst adhering to policy and process.

Introduction

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

Join our team to work with unique talents, diverse minds, and an environment that encourages curiosity and innovation.

Key Responsibilities

• Apply appropriate sales processes within your area to achieve sales targets and build client relationships.

Candidate Requirements

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or higher.
• Completed First Level Regulatory Examination.

Opportunities

• Networking and collaboration opportunities.
• A challenging working environment.
• Opportunities to innovate.

Ideal Candidate Profile

• Work in accordance with organisational values and ethics.
• Comply with governance and compliance standards.
• Produce high-quality work adhering to standards and procedures.
• Maintain operational efficiency and deliver accurate results.
• Identify and develop solutions for improved service delivery.
• Achieve sales targets and manage pipeline effectively.
• Identify opportunities to increase sales revenue and grow the client base.
• Retain or sign unbanked customers to improve profitability.
• Maximize sales through packaged financial solutions and cross-selling.
• Maintain knowledge of all approved products and processes.
• Drive digital and self-service adoption.
• Contribute to teamwork, inclusivity, and cost efficiencies.
• Build and maintain stakeholder relationships and deliver excellent customer service.

Additional Requirements

In accordance with the National Credit Act (NCA), candidates will require a credit record check.

Application Process

Apply now to take the next step. We look forward to engaging with you!

All appointments will align with FirstRand Group’s Employment Equity plan. Candidates can disclose disability information voluntarily; this will be kept confidential unless legally required otherwise.

Job Details

Application Closing Date: 17/06/25

Introduce Yourself

Introduce yourself to our recruiters via MyQ. We will contact you if there's a suitable role.

About Us

FirstRand offers a wide range of financial services across South Africa and broader Africa, with niche services in the UK and India. Listed on the JSE and NSX, FirstRand is Africa’s largest financial institution by market cap. Our brands include FNB, RMB, WesBank, and others, leading in their segments and markets. We focus on organic growth, innovation, and social responsibility, fostering shared prosperity and employee volunteering programs.