External Sales and Service Advisor OBR

FirstRand Bank Limited; Pongola; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Join FirstRand Bank as an External Sales and Service Advisor, where you will enhance customer experiences and drive sales through innovative financial solutions. This role allows you to grow your career in a dynamic environment while adhering to high ethical standards. Candidates must hold an NQF Level 5 qualification and complete a regulatory examination.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• Completed an FSCA-recognized FAIS relevant NQF Level 5 Qualification or higher qualification.
• Completed First Level Regulatory Examination.

Responsibilities

• Apply appropriate sales processes to achieve sales targets and build client relationships.
• Execute work according to organisational values and comply with governance standards.

Skills

Sales Processes

Client Relationship Management

Financial Solutions

Education

FSCA-recognized FAIS relevant NQF Level 5 Qualification

First Level Regulatory Examination

Job description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value-adding solutions within a dynamic environment, whilst adhering to policy and process.

Hello Future External Sales and Service Advisor

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can :

• Apply appropriate sales processes within your area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have :

• Completed an FSCA-recognized FAIS relevant NQF Level 5 Qualification or higher qualification.
• Completed First Level Regulatory Examination.

You will have access to :

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

You will be a match if you are :

• Execute your work in accordance with organisational values and a code of ethics.
• Comply with and adhere to governance and compliance standards, escalating issues as needed.
• Produce high-quality work by following standards and procedures.
• Maintain operational efficiencies through enhanced processes.
• Deliver accurate work to ensure consistent results.
• Use knowledge and experience to develop solutions that improve service delivery and quality.
• Adhere to quality standards, turnaround times, and company policies.
• Complete relevant administration, reporting, and information updates accurately and promptly.
• Achieve sales targets aligned with performance scorecards and manage pipeline and sales quality to maintain acceptable costs.
• Identify opportunities to increase sales revenue and grow the client base while managing costs.
• Assist in retaining or signing unbanked customers to improve profitability.
• Maximize sales by offering packaged financial solutions.
• Maintain knowledge of all approved products, application procedures, and timelines.
• Promote the adoption of digital and self-service options.
• Contribute to teamwork and inclusivity.
• Use resources responsibly to contribute to cost efficiencies.
• Meet financial targets and uphold service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service aligned with quality standards.

Additional Requirements :

Applicants must undergo a credit record check in accordance with the National Credit Act (NCA).

If interested, apply now to take the next step. We look forward to engaging with you!

All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports recruiting and promoting individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to disclose.

Please submit applications before the deadline: 30 / 06 / 25.