External Sales and Service Advisor OBR

Wesbank; Durban; On-site; ZAR 551,000 - 660,000; Full time

Job summary

FNB is seeking an External Sales and Service Advisor in Durban to deliver exceptional customer experiences by understanding client needs and offering tailored banking solutions. The role focuses on building relationships, driving sales targets, and managing the end-to-end application process for clients.

You will assess market needs, cross-sell products, and maintain knowledge of products, pricing, and procedures to support portfolio growth while complying with governance and audit requirements.

Qualifications

• Must have FSCA FAIS qualification or higher.
• Must have completed First Level Regulatory Examination.
• Knowledge of banking products and client needs is preferred.

Responsibilities

• Apply appropriate sales processes within the area of responsibility to achieve sales targets and build client relationships.
• Deliver end-to-end client management, including coordinating application processes and post-sales follow-up.
• Identify, contact and convert qualified leads to generate sales opportunities.
• Cross-sell banking products to expand the portfolio with existing and new clients.
• Stay compliant with governance, legislation and audit requirements.
• Monitor market trends and competitor information to identify opportunities.

Education

FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification

First Level Regulatory Examination

Job description

## External Sales and Service Advisor OBRApply: Durban: Full time: Posted Today: End Date: October 21, 2026 (6 days left to apply): R54281# **Job Description**To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures**Hello Future External Sales and Service Advisor OBR**Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.**Are you someone who can:**Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.**You will be an ideal candidate if you have:*** Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.* Completed First Level Regulatory Examination**You will have access to:*** Opportunities to network and collaborate.* A challenging working environment* Opportunities to innovate.**You will be a match if you are:*** Achievement of targets for business.* Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.* Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.* Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.* Understand reasons for and comply with governance in terms of legislation and audit requirements.* Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.* Contact prospective clients and sell appropriate banking products in order to achieve sales targets.* Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.* Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.* Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.* Manage own development to increase own competencies.**Additional Requirements:**In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.**Apply now if you are interested in taking the next step. We look forward to engaging with you!**