External Sales and Service Advisor Lead OBR

FNB South Africa; Pietermaritzburg; On-site; ZAR 200,000 - 450,000; Full time

Job summary

FNB South Africa is seeking a talented External Sales and Service Advisor Lead to drive sales and strengthen client relationships. You will utilize your sales expertise and market knowledge to innovate and deliver exceptional customer service, while ensuring compliance with regulatory requirements and contributing to business targets. Join a diverse team committed to shaping the future by delivering tailored banking solutions.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• Completed FSCA recognized FAIS relevant NQF Level 5 Qualification or higher qualification.
• Completed First Level Regulatory Examination.

Responsibilities

• Achieve sales targets and build client relationships.
• Manage the end-to-end client management process.
• Analyze competitor information and monitor market trends.

Skills

Sales processes

Client relationship management

Market understanding

Education

NQF Level 5 Qualification or higher

First Level Regulatory Examination

Job description

Job Description

To apply appropriate sales processes within the area of responsibility to achieve sales targets and build client relationships.

Hello Future External Sales and Service Advisor Lead

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are You Someone Who Can

Apply appropriate sales processes within your area of responsibility to achieve sales targets and build client relationships.

You Will Be An Ideal Candidate If You Have

• Completed an FSCA recognized FAIS relevant NQF Level 5 Qualification or higher qualification.
• Completed First Level Regulatory Examination

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

You Will Be a Match If You Are

• Achieving business targets.
• Understanding, reading, and anticipating market and client needs to design and deliver innovative, customized value-adding solutions.
• Delivering exceptional service that exceeds client expectations through proactive, innovative, and appropriate solutions.
• Maximizing business portfolio cross-sell opportunities and strengthening client relationships.
• Maintaining expert knowledge on specific products, pricing, application procedures, processing, and timelines to drive sales targets.
• Understanding and complying with governance, legislation, and audit requirements.
• Retrieving qualified leads from internal channels, making contact with existing or new customers to generate sales, sourcing new leads through external contacts to increase customer base.
• Contacting prospective clients and selling banking products to meet sales targets.
• Managing the end-to-end client management process, including engagement, selling the FNB value proposition, facilitating applications, preparing proposals, managing dependencies, closing deals, and handling post-sales queries.
• Analyzing competitor information and monitoring market trends to identify new business opportunities.
• Tracking and influencing sales activities to meet sales targets in line with quality and productivity requirements.
• Managing personal development to increase competencies.

Additional Requirements

Applicants will require a credit record check in accordance with the National Credit Act (NCA).

If interested, apply now to take the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose disability information voluntarily; this will be kept confidential unless required by law.

Job Details

Note: Applications will not be accepted after 20/06/25. Please submit applications before the closing date.

All appointments will be made in line with FirstRand Group’s Employment Equity plan, supporting the recruitment and advancement of individuals with disabilities. Disclosure of disability information is voluntary and confidential.