External Sales and Service Advisor Lead OBR

FirstRand; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Join a leading financial services company as an External Sales and Service Advisor Lead in Durban. This role focuses on applying effective sales processes, building client relationships, and maintaining product knowledge. With a supportive team environment, you'll have the opportunity to grow while delivering exceptional client service.

Qualifications

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or higher.
• Completed First Level Regulatory Examination.

Responsibilities

• Apply sales processes effectively to meet targets and foster client relationships.
• Deliver exceptional service and exceed client expectations.
• Generate and track leads to expand the customer base.

Education

FSCA recognized FAIS relevant NQF Level 5 Qualification or higher

First Level Regulatory Examination

Job description

External Sales and Service Advisor Lead OBR page is loaded

External Sales and Service Advisor Lead OBR

Apply locations Durban | Full time | Posted 3 Days Ago | End Date: June 19, 2025 | Job ID: R35404

Job Description

To apply appropriate sales processes within your area of responsibility to achieve sales targets and build client relationships.

About the Role

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us proud of the people who make it happen.

As part of our team, you will be surrounded by talented, diverse, and adaptable individuals committed to curiosity and innovation. Now is the time to realize your potential with a team where experts collaborate to drive meaningful change.

Key Responsibilities

• Apply sales processes effectively within your responsibility area to meet sales targets and foster client relationships.
• Deliver exceptional service, exceeding client expectations through proactive and tailored solutions.
• Identify and leverage cross-sell opportunities within the business portfolio.
• Maintain expert knowledge of relevant products, pricing, application procedures, and processing timelines to achieve sales goals.
• Ensure compliance with all governance, legislation, and audit requirements.
• Generate and follow up on leads from internal and external sources to expand the customer base.
• Manage the end-to-end client engagement process, including application facilitation, proposal preparation, and post-sale support.
• Monitor market trends and competitor activities to identify new business opportunities.
• Track and control sales activities to meet predefined targets.
• Continuously develop personal competencies and knowledge.

Qualifications

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or higher.
• Completed First Level Regulatory Examination.

Additional Requirements

Applicants must consent to a credit record check in accordance with the National Credit Act (NCA).

Application Details

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to disclose.

Important Notice

Note that applications close on June 19, 2025. Please submit your application before the deadline.