Expression of Interest - Cash Centre Supervisor

IZI; George; Vor Ort; ZAR 320.000 - 420.000; Vollzeit

Zusammenfassung

IZI South Africa in George is seeking a Cash Centre Supervisor to oversee the Cash Processing Centre operations, supervise tellers, and ensure accurate processing of transactions in line with policy.

Reporting to the CPC Manager, you will manage rostering, monitor performance, handle customer queries, maintain records, and uphold safety and risk controls in a dynamic cash handling environment.

Qualifikationen

• Grade 12 with mathematics or accounting.
• 3–5 years relevant Cash Centre Supervisor experience.
• Sound understanding of financial principles/information.
• Computer literacy.

Aufgaben

• Supervise the Cash Processing Centre Operations.
• Ensure tellers process transactions according to policy and procedures.
• Distribute workload to avoid bottlenecks and balance daily work.
• Manage end-to-end work flow and maintain operational standards.
• Ensure compliance with cash centre procedures and record-keeping.
• Maintain accuracy in daily reconciliations and ledgers.
• Oversee staff performance and provide coaching as needed.
• Assist with rostering and shift planning.
• Monitor performance and provide timely feedback to the team.
• Optimize resources to meet operational needs.
• Maintain employee records and ensure documentation is up to date.
• Address customer queries and resolve issues promptly.

Kenntnisse

Attention to detail

Teamwork

Communication skills

Customer focus

Ausbildung

Grade 12 with mathematics or accounting

Jobbeschreibung

Join IZI South Africa as a Cash Processing Supervisor in George.

Are you great with cash, super organized, and love making sure things run smoothly? IZI South Africa, a leading provider of integrated cash management solutions, is looking for a reliable Supervisor to join our team in George.

If you're an SA citizen with a knack for numbers and a commitment to safety, we want to hear from you!

About The Role

Cash Centre Supervisor

Reporting to the CPC Manager, this role is responsible to manage the work flow of Cash Processing Tellers

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Main Responsibilities

• Effective Supervision of the Cash Processing Centre Operations
• Ensure that tellers are processing according to Cash processing policy and procedures
• Equal distribution of work to avoid bottle necks
• Effective managing of the end-to-end work flow process
• Comply with Cash Centre operational and administrative procedures within defined guidelines
• Ensure that Record keeping of all applicable documents are maintained/retained as per the standards
• Responsible to ensure that all daily recons are balanced
• Effective supervision of staff ? Assist with any other related duties as allocated/requested from management
• Assist with rostering
• Monitor performance and provide feedback
• Assist with the optimization of resources to meet operational needs
• Oversight of employee record ensuring that all relevant and required documentation is on file
• Action all customer queries and complaints
• Verify/check all cash transactions/differences
• Responsible to ensure that staff process customer transactions accurately

Quality Assurance

Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained

Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by IZI's code of conduct and disciplinary code

People Management

Effectively manage overtime and working hours as per employee contract

Monitor and address staff motivation levels

Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by IZI South Africa's values, code of conduct and disciplinary code.

Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.

Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.

Ensure record keeping of all minutes of meetings

Ensure that all staff adhere to the uniform standards at all times

Training and development

Succession Planning

Determine training needs (in line with training and HR policy) for Cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions

Engage with staff on a regular basis and coach staff as needed.

Ensure all employees have attended the role specific training

Supervisor must take ownership of personal development

Risk and compliance

Manage and monitor loss prevention and loss reduction controls

Ensure and monitor adherence to procedures and policies with regards to risk

Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the CCTV/note counters and all other equipment in the branch

The ROCC must be adhered to

Minimum Qualification & Experience

• Grade 12 with mathematics or accounting
• 3 - 5 years relevant Cash Centre Supervisor working experience
• Sound understanding of financial principles/information
• Computer Literacy
• Good verbal and written communication skills
• Strict adherence to policies and procedures
• Customer thinking
• Ability to work in teams
• Flexibility in terms of working hours will be required, including weekends
• Role requires lifting, movement of containers, trolleys with substantial weight
• Ability to work under pressure
• Security-conscious
• Attention to detail