Experience Host

The President Hotel; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading luxury hotel in Cape Town is seeking a Guest Experience Host to ensure every guest interaction is warm, personal, and unforgettable. The ideal candidate will possess excellent interpersonal skills and a guest-centric mindset. Responsibilities include managing guest profiles, ensuring lobby ambiance, and addressing requests promptly. A Matric certificate and hospitality experience are required for this role. Join a passionate team and help create extraordinary guest experiences.

Benefits

50/50 contribution to provident fund

Company contribution to medical aid

Qualifications

• Minimum 1-2 years' experience in a guest-facing hospitality role.
• Strong knowledge of Cape Town and Western Cape attractions.
• Must hold a valid South African ID.

Responsibilities

• Provide a seamless, personalised experience for all guests.
• Ensure cleanliness, music, ambience, and overall presentation in public areas.
• Manage guest profiles and communication, ensuring information is updated.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Attention to detail

Sociability

Education

Matric certificate (Grade 12)

Hospitality qualification or diploma

Tools

Opera PMS system

Job description

The President Hotel is on a journey to be considered luxury.

Our purpose is simple yet powerful: to create and inspire memorable experiences.

Our vision: to become Cape Town's most loved hotel.

Set in the heart of Bantry Bay, between Cape Town's vibrant city life and the Atlantic Ocean, The President Hotel is renowned as the Mother City's most loved destination hotel. With 349 stylish rooms, apartments, and suites, breathtaking views, a palm-lined infinity pool, world-class restaurants, and state-of-the-art conference and event venues, The President offers an iconic working environment where excellence meets opportunity.

We're seeking a Guest Experience Host to join our front-of-house team and ensure every guest interaction is warm, personal, and unforgettable. If you live and breathe our values - Teamwork, Respect, Innovation, Accountability, Passion, and Integrity - we want you on our journey!

Key Responsibilities

Guest Interaction & Hosting

Provide a seamless, personalised experience for all guests by building relationships, remembering names, and ensuring every request is met with warmth and efficiency.

Lobby & Public Area Presence

Be a constant, welcoming presence in the lobby and public areas, ensuring cleanliness, music, ambience, and overall presentation are at their best.

VIP & Group Coordination

Personally welcome VIPs, groups, and crew arrivals with tailored check-ins, room allocations, and thoughtful touches such as room drops and turndowns.

Guest Profiling & Communication

Manage guest profiles, pre-arrival WhatsApp communication, and departure follow-ups. Ensure information is updated for future stays and shared across departments.

Requests & Complaints Management

Respond promptly to guest requests, complaints, and special requirements, ensuring swift resolution and guest satisfaction.

Travel Desk Liaison

Coordinate with travel partners to curate, plan, and book tours, transfers, and Cape Town experiences. Maintain accurate daily records and service provider relationships.

Operational Support

Assist with Opera system functions including check-ins, check-outs, reports, and room allocations. Maintain clear handovers and communication with the Guest Experience Manager and fellow team members.

Requirements

• Matric certificate (Grade 12); hospitality qualification or diploma advantageous
• Minimum 1-2 years' experience in a guest-facing hospitality role
• Proficiency in Opera or similar PMS systems
• Strong knowledge of Cape Town and Western Cape attractions, tours, and experiences
• Excellent interpersonal, communication, and problem-solving skills
• Professional, flexible, and detail-oriented
• Must hold a valid South African ID
  
  

Key Competencies

Guest-Centric Mindset - Passion for creating memorable, tailored guest experiences.

Communication Skills - Strong verbal and written communication across diverse cultures.

Problem-Solving & Adaptability - Calm, resourceful, and solution-driven under pressure.

Attention to Detail - Ensures every detail of the guest journey exceeds expectations.

Sociability & Professionalism - Confident, approachable, and polished in all interactions.

Package on Offer

• Basic salary (TBA)
• 50/50 contribution to provident fund
• Company contribution to medical aid
  
  

Important Application Notes

• Must hold a valid South African ID
• Only candidates with relevant experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview
  
  

Recruitment aligns with the company's Employment Equity Plan.

Join a team where excellence meets passion. Help create extraordinary guest experiences at one of Cape Town's leading hotels while inspiring unforgettable memories.