Expedition Receptionist

Crew Life at Sea; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading cruise line is seeking a Receptionist to provide exceptional service to passengers aboard their cruise ships. The ideal candidate will have experience in a service-oriented environment, exhibit strong interpersonal skills, and be able to assist guests with check-in procedures and inquiries. This role demands a friendly, patient, and tactful individual who can work well under pressure while maintaining customer satisfaction. Knowledge of additional languages is an advantage for navigating diverse international clientele.

Qualifications

• 2+ years in a service-oriented environment.
• Experience with international clientele preferred.
• Proficiency in additional languages is a plus.

Responsibilities

• Provide reception services and assistance to passengers.
• Handle foreign currency exchange and guest check-in.
• Liaise with departments for special requests and maintain voyage notes.

Skills

English proficiency

Patience

Friendliness

Team player

Ability to work under pressure

Tact

Job description

Job Summary: Receptionist (Cruise Ship)

1. Responsibilities

• Provide the highest level of service to all passengers at the reception desk.

• Adhere to company regulations, SOPs, and ISM, especially where relevant to ship operations.

• Consistently act in the best interest of the Owner and Supplier.

• Perform additional duties as required, in line with operational needs.

2. Duties and Responsibilities

• Respond to general front desk enquiries.

• Serve as the primary point of contact for passenger service issues.

• Handle guest check-in procedures.

• Conduct foreign currency exchange.

• Provide ship layout information and directional assistance.

• Offer general information on cabins, amenities, ship facilities, and activities.

• Operate internal and external switchboards.

• Liaise with other departments regarding special requests.

• Assist with passenger account queries.

• Use the Property Management System effectively.

• Manage a substantial cash float and handle travellers cheques.

• Log all technical faults reported by passengers and staff.

• Maintain voyage notes detailing all passenger queries.

• Assist during immigration inspections.

• Manage lost and found items.

• Write reports on comments and complaints, and follow up as needed.

• Keep updated information for ports of call and contribute to port highlight materials.

• Handle fax messages and ensure delivery.

• Sell stamps and manage the delivery of mail through the Port Agent.

3. Job Requirements

• Good command of the English language.

• Patient, tactful, friendly, and helpful at all times.

• Outgoing, courteous, and a strong team player.

• Ability to work well under pressure with a high level of integrity.

• Proficiency in at least one or two additional languages is preferred.

4. Qualifications & Experience

• Minimum of two years of experience in a service-oriented environment.

• Experience working with an international clientele is preferred.