Exercise Experience Manager

Virgin Active South Africa; Gauteng; On-site; ZAR 400,000 - 500,000; Full time

Job summary

Virgin Active South Africa seeks an Exercise Experience Manager who will cultivate vibrant communities focused on wellness. The role includes team recruitment and development, delivering compelling exercise experiences, and engaging members to foster loyalty. Applicants should have a strong background in fitness and exceptional leadership qualities.

Qualifications

• 5 years experience in the fitness industry required.
• 3 years managing exercise experiences in a health club or similar.
• Exceptional leadership skills and passion for wellness.

Responsibilities

• Recruit and manage a team of fitness professionals.
• Deliver exceptional group exercise experiences.
• Promote community engagement and member wellness.

Skills

Leadership

Collaboration

Communication

Organization

Adaptability

Education

Matric qualification

Recognized Fitness Qualification

Job description

Be among the first 25 applicants! The Exercise Experience Manager is dedicated to building dynamic, inclusive communities where our members feel inspired and supported to achieve their wellness goals.

You'll serve as a guide, helping members find the right products, services, and fitness tribes that suit them perfectly.

This role focuses on creating fun, personalized experiences that keep members engaged and returning, all while embodying the bold, adventurous Virgin spirit.

Let's make wellness more than just a gym—it's a social lifestyle!

Your Purpose

The Exercise Experience Manager is about building vibrant, inclusive communities that motivate members to reach their wellness goals.

You will be the guide, ensuring members discover suitable products, services, and fitness tribes.

Creating engaging, personalized experiences is key to fostering loyalty and excitement among members.

Your Duties and Responsibilities

• Recruitment, Onboarding & Retention: Curate a passionate team of fitness professionals, recruit talented instructors, and facilitate their induction and ongoing development.
• Team Management & Development: Develop and nurture a high-performing team, providing coaching, feedback, and growth opportunities.
• Community Building & Instructor Support: Foster a sense of belonging among instructors, manage CPD points, and support class preparations.
• Delivering Exceptional Group Exercise Experiences: Lead by example in delivering memorable classes, maintaining high standards of cleanliness and studio functionality.
• Group Exercise Focus: Manage class schedules, boost participation through events, and optimize offerings based on data insights.
• Member Social Wellness: Promote all club offerings and manage initiatives to increase engagement and participation.
• Operational Excellence: Ensure functional, inspiring exercise spaces, uphold safety standards, and manage staffing schedules.
• Marketing & Community Building: Execute marketing campaigns, promote offerings, and keep the community engaged.
• Data Analysis & Performance Tracking: Monitor attendance and engagement, analyze trends, and implement improvements.

Minimum Requirements

• Matric qualification
• Recognized Fitness Qualification
• At least 5 years of experience in the fitness industry
• Minimum 3 years managing exercise experiences in a health club or similar
• 2-3 years managing people/teams
• Exceptional leadership skills
• Passion for wellness industry
• Strong team player and collaborator
• Alignment with VA brand values

Preferred Skills & Attributes

• Experience in health/wellness clubs
• Management experience
• Excellent communication and relationship-building skills
• Adaptability, curiosity, growth mindset
• Motivated, trustworthy, action-oriented
• Organizational skills, facilitation, and presentation skills
• Wellness knowledge beyond health clubs
• Decisiveness, agility, collaboration, high EQ

This job posting is active and currently accepting applications.