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Executives-Customer Care Voice-Inbound

EXL

Johannesburg

On-site

ZAR 200,000 - 300,000

Full time

19 days ago

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Job summary

A leading company in business consulting and services is seeking a Customer Care Executive in Johannesburg. In this entry-level role, you'll support claims management, fostering customer satisfaction and relationships. You'll handle calls and correspondence, ensuring operational efficiency while meeting targeted objectives.

Qualifications

Entry-level position emphasizing customer service skills.
Ability to manage claims lifecycle and ensure quality.
Strong communication and relationship-building skills required.

Responsibilities

Manage inbound and outbound calls related to claims.
Ensure adherence to Service Level Agreements (SLAs).
Maintain accuracy in reserves and payments.

Skills

Customer Satisfaction

Effective Communication

Attention to Detail

1 day ago Be among the first 25 applicants

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective communication are key aspects of this position, aiming for timely resolution of customer concerns. Additionally, you'll be expected to fulfill any other essential functions as directed by the supervisor. Join us in delivering excellence and maintaining high standards in claims management.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Business Consulting and Services

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