Executive Office & HR Coordinator

RMV Solution; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading outsourcing organization seeks a skilled Tier 2 IT Engineer to enhance and maintain its IT infrastructure. In this on-site role, you'll tackle escalated technical issues, manage IT systems, and provide vital support to end-users while collaborating with the IT team. Candidates should possess a relevant degree and experience in IT support.

Qualifications

• 3-5 years of experience in IT support.
• Relevant certifications such as A+, Network+, Azure Administrator.
• Strong knowledge of hardware and software troubleshooting.

Responsibilities

• Diagnose and resolve technical issues for users.
• Manage IT systems, including servers and networks.
• Train and mentor Tier 1 support staff.

Skills

Troubleshooting

Problem-solving

Communication

Education

Bachelor’s degree in computer science or Information Technology

Tools

Windows

Linux

Cloud services

Job description

This is an on-site position!Our client, a prominent outsourcing organization in the BPO sector, is committed to delivering exceptional service and innovative solutions to clients worldwide. We are seeking a skilled and motivated Tier 2 IT Engineer to join our dynamic team.Position Overview As a Tier 2 IT Engineer with our client, you will play a vital role in maintaining and enhancing our IT infrastructure. Your responsibilities will include diagnosing and resolving technical issues, assisting end-users, and collaborating with fellow IT professionals to ensure seamless operations. Eligibility CriteriaProvide advanced technical support to address escalated IT issues from Tier 1 support.Troubleshoot and resolve hardware and software problems.Manage and upkeep IT systems, including servers, networks, and applications.Perform system upgrades, patches, and backups.Assist in implementing and deploying new technologies and solutions.Monitor system performance and security, taking proactive measures for stability and safety.Document and update IT procedures and knowledge base articles.Collaborate with IT team members and departments to deliver unified support and service.Train and mentor Tier 1 support staff.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).Minimum of 3-5 years of experience in an IT support role.Strong knowledge of Windows and Linux operating systems.Familiarity with cloud services.Experience with network protocols, hardware, and configurations.Proficiency in troubleshooting and problem-solving.Excellent communication and interpersonal skills.Ability to work independently and collaboratively.Relevant certifications such as A+, CompTIA A+, Network+, Microsoft Certified : Azure Administrator.