Executive Housekeeper - Durban

Bidvest Prestige; Durban; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Head of Housekeeping to lead their team in maintaining exceptional cleanliness and hygiene standards. This role involves developing and implementing housekeeping procedures, managing budgets, and ensuring a high level of customer satisfaction. The ideal candidate will have a strong background in hospitality management, with at least five years of experience in a leadership role. If you are passionate about creating a clean and welcoming environment and possess excellent people management skills, this opportunity is perfect for you.

Qualifications

• Minimum 5 years of relevant experience in Housekeeping at the management level.
• Proficiency in MS Office applications and knowledge of hotel operations.

Responsibilities

• Establish and implement Housekeeping Standard Operating Procedures.
• Plan and monitor annual operational and CAPEX budgets for housekeeping.
• Manage client communication and respond to feedback effectively.

Skills

Housekeeping Management

Human Resource Management

Budget Planning

Customer Service

Attention to Detail

Problem Solving

Education

Diploma/Degree in Hospitality Management

Matric (Senior Certificate)

HASA Membership

Tools

MS Word

MS Excel

MS Outlook

Job description

ROLE PURPOSE

Compete against a standard of excellence by setting high performance standards for the HSK Team. Responsible for ensuring the hotel's specific cleaning and hygiene requirements are met while maintaining a high standard of cleanliness in line with the SLA.

MAIN OUTPUTS

1. Establish, review, update, and implement Housekeeping Standard Operating Procedures and Policies to reflect current practices and develop new standards if required.
2. Plan and monitor annual operational and CAPEX budgets for housekeeping, cleaning services, laundry services, including hotel linens, mattresses, and term contracts; assist other departments requiring support.
3. Apply human resource management skills, such as hiring, training, scheduling, and evaluating performance.
4. Establish and interpret key performance indicators to manage the housekeeping business and management team, considering financial implications of business decisions and recommendations.
5. Generate new ideas, encourage creativity within the housekeeping team, and be innovative by exploring new and modified approaches to cleaning, considering environmental impact, people, business needs, productivity, and efficiencies.
6. Conduct daily checks on the cleanliness of the building, maintenance of equipment, and report needs for repairs and improvements, including proposals where applicable.
7. Manage client communication by responding to complaints and feedback regarding housekeeping and guest rooms with solutions.
8. Develop housekeeping maintenance work plans, schedule routine cleaning tasks, prepare checklists and training schedules for the team covering all areas, including guest rooms and common areas, and ad hoc tasks such as carpet shampooing, parking lot scrubbing, fumigation, and furniture cleaning.
9. Perform additional Head of Department (HOD) duties as required.

QUALIFICATIONS AND SKILLS

The applicant must meet the following requirements:

• Diploma/Degree in Hospitality Management or Hotel Operations.
• Advantageous: HASA Membership.
• Matric (Senior Certificate).
• Minimum 5 years of relevant experience in Housekeeping at the management level.
• Proficiency in MS Word, MS Excel, MS Outlook; knowledge of hotel operations is advantageous.

FUNDAMENTAL COMPETENCIES

• Result-oriented
• Attentive to detail
• Stress tolerant
• Strong people management and leadership skills
• Ability to work independently while guiding a full staff team
• Customer/client-focused
• Interactive reasoning
• Organizational and analytical skills
• Planner and problem solver
• Teamwork and relationship building
• Good listening, oral, and written communication skills
• Good interpersonal skills