Executive Housekeeper

Bidvest Prestige; KwaZulu-Natal; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading hospitality service provider in KwaZulu-Natal is seeking a Housekeeping Manager to oversee the housekeeping operations. Responsibilities include establishing standards, managing budgets, and leading a team to ensure cleanliness and compliance with hygiene requirements. The ideal candidate will have a diploma in hospitality management, at least 5 years of management experience in housekeeping, and strong leadership skills. This position offers an opportunity to influence service excellence and client satisfaction.

Qualifications

• Minimum 5 years of relevant experience in Housekeeping at the management level.
• HASA Membership is advantageous.
• Proficient in hotel operational tools is advantageous.

Responsibilities

• Establish and implement housekeeping standards and protocols.
• Plan and monitor operational and CAPEX budgets for housekeeping.
• Conduct daily checks on cleanliness and maintenance.
• Manage hiring, training, and performance evaluations of housekeeping staff.
• Drive client communication regarding feedback and complaints.

Skills

Attention to Detail

Leadership Skills

Customer Focus

Organizational Skills

Problem Solving

Education

Diploma/Degree in Hospitality Management / Hotel Operations

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS Outlook

Job description

ROLE PURPOSE

Compete against a standard of excellence by setting high performance standards for the HSK Team. Responsible for the compliance of the hotels specific cleaning and hygiene requirements while maintaining a high standard of cleanliness in line with the SLA

MAIN OUTPUTS

• Establish, review, updating and implementing of Housekeeping Standard Operating Procedures and Policies to reflect current practices and develop new standard if required
• Plan and monitor annual operational and CAPEX budgets for housekeeping, cleaning services, laundry services, including hotel linens, mattresses, term contracts, and assist other departments requiring assistance.
• Apply human resource management skills, such as hiring, training, scheduling and evaluating performance.
• Establishes and interprets key performance indicators to manage the housekeeping business and management team, consistently takes into accounts financial implications of business decisions and recommendations
• Generate new ideas, encourage creativity from housekeeping team, be innovative and constantly be on the lookout for new and modified approaches to cleaning taking into account the environment, people, business, productivity and efficiencies
• Conduct daily checks on the cleanliness of the building, maintenance of equipment, and determine and report needs for repairs and improvement with a proposal where applicable
• Drive client communication through responding on complaints and feedback on housekeeping and guest rooms with solution.
• Develop housekeeping maintenance work plan, schedule routine cleaning works, prepare housekeeping checklists and training schedules for the Housekeeping team on all common areas and specified outlets, including guest rooms, schedule for adhoc tasks, e.g. shampoo of carpet, scrubbing of car parks, fumigation, cleaning of furnishings, etc.
• Performs additional HOD duties as needed

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Diploma/Degree in Hospitality Management / Hotel Operations
• Advantageous – HASA Membership
• Matric (Senior Certificate)
• Advantageous
• Minimum 5 years of relevant experience in Housekeeping at the management level
• MS Word, MS Excel & MS Outlook, Hotel Operational will be advantageous

FUNDAMENTAL COMPETENCIES

• Result Oriented
• Attentive To Detail
• Stress Tolerant
• Strong people management and leadership skills
• Work well independently will guiding a full staff compliment
• Customer/Client Focused
• Interactive Reasoning
• organizational and analytical skills
• Planner and problem solver
• Teamwork
• Relationship Building
• Good Listening Skills
• Good Oral and written Communication
• Good interpersonal skills