Executive Housekeeper

Bidvest Prestige; KwaZulu-Natal; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading hospitality company is seeking a Housekeeping Manager to oversee cleanliness and hygiene standards, implement procedures, and manage staffing. Candidates must have a diploma in hospitality management and at least 5 years of management experience in housekeeping. This role requires strong leadership, communication skills, and a focus on client satisfaction.

Qualifications

• Minimum 5 years of relevant experience in Housekeeping at the management level.
• Advantageous – HASA Membership.
• Hotel Operational experience will be advantageous.

Responsibilities

• Establish and monitor housekeeping procedures and budgets.
• Conduct daily cleaning checks and maintenance assessments.
• Drive client communication and respond to complaints.

Skills

Housekeeping management

Customer service

Time management

Leadership

Education

Diploma/Degree in Hospitality Management / Hotel Operations

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS Outlook

Job description

Overview

ROLE PURPOSE: Compete against a standard of excellence by setting high performance standards for the HSK Team. Responsible for the compliance of the hotel's specific cleaning and hygiene requirements while maintaining a high standard of cleanliness in line with the SLA.

Main Outputs

• Establish, review, updating and implementing of Housekeeping Standard Operating Procedures and Policies to reflect current practices and develop new standard if required
• Plan and monitor annual operational and CAPEX budgets for housekeeping, cleaning services, laundry services, including hotel linens, mattresses, term contracts, and assist other departments requiring assistance.
• Apply human resource management skills, such as hiring, training, scheduling and evaluating performance.
• Establishes and interprets key performance indicators to manage the housekeeping business and management team, consistently takes into accounts financial implications of business decisions and recommendations
• Generate new ideas, encourage creativity from housekeeping team, be innovative and constantly be on the lookout for new and modified approaches to cleaning taking into account the environment, people, business, productivity and efficiencies
• Conduct daily checks on the cleanliness of the building, maintenance of equipment, and determine and report needs for repairs and improvement with a proposal where applicable
• Drive client communication through responding on complaints and feedback on housekeeping and guest rooms with solution.
• Develop housekeeping maintenance work plan, schedule routine cleaning works, prepare housekeeping checklists and training schedules for the Housekeeping team on all common areas and specified outlets, including guest rooms, schedule for adhoc tasks, e.g. shampoo of carpet, scrubbing of car parks, fumigation, cleaning of furnishings, etc.
• Performs additional HOD duties as needed

Qualifications and Skills

The Applicant must meet the following requirements:

• Diploma/Degree in Hospitality Management / Hotel Operations
• Advantageous – HASA Membership
• Matric (Senior Certificate)
• Advantageous
• Minimum 5 years of relevant experience in Housekeeping at the management level
• MS Word, MS Excel & MS Outlook, Hotel Operational will be advantageous

Fundamental Competencies

• Result Oriented
• Attentive To Detail
• Stress Tolerant
• Strong people management and leadership skills
• Work well independently will guiding a full staff compliment
• Customer/Client Focused
• Interactive Reasoning
• Organizational and analytical skills
• Planner and problem solver
• Teamwork
• Relationship Building
• Good Listening Skills
• Good Oral and written Communication
• Good interpersonal skills