Executive Housekeeper

Lead and manage the entire housekeeping operation, including rooms, public areas, laundry, and back-of-house cleanliness.

Develop and implement efficient housekeeping strategies and SOPs to maintain exceptional standards.

Supervise, train, and oversee housekeeping staff schedule, ensuring high performance and motivation.

Conduct regular inspections to maintain quality, hygiene, and brand standards.

Manage inventory, linen supplies, and housekeeping equipment.

Monitor and control departmental budgets and cost efficiency.

Collaborate with other departments (Front Office, Maintenance, etc.) to ensure seamless operations and guest satisfaction.

Handle guest complaints and requests professionally and promptly.

Ensure guest rooms, public areas, and back-of-house areas are cleaned and maintained to the hotel's standards.

Conduct regular inspections of guest rooms, public areas, and laundry facilities.

Manage department budgets, control costs, and monitor supplies and inventory.

Recruit, train, and evaluate housekeeping staff.

Ensure compliance with health and safety standards and hotel policies.

Collaborate with all departments to ensure timely room readiness and issue resolution.

Maintain records related to staff performance, inventory usage, and housekeeping operations.

Conduct and facilitate performance reviews and performance management.

Facilitate and manage disciplinary processes to ensure adherence to the company's code of conduct.

Requirements:

Grade 12

Recognized qualification in Hospitality Management preferred or related field.

At least 3 - 5 years proven experience as an Executive Housekeeper in a 4/5-star hotel environment with a minimum of a 300-bedroom accommodation segment.

• Strong leadership and team management skills.
• In-depth knowledge of housekeeping procedures and health & safety standards.
• Proficient in housekeeping management systems and Microsoft Office.
• Knowledge of cleaning products and health & safety regulations.
• Strong communication and interpersonal abilities.
• Flexibility to work varied shifts, including weekends and holidays as required.
• Well-groomed and professional disposition.
• Confident and calm demeanor.
• Strong attention to detail and efficiency pertaining to area of responsibility.
• Ability to manage conflict and challenging situations with respect and confidence.
• Positive and friendly attitude.
• Strong organizational and planning skills.
• Ability to multitask and work within a fast-paced, pressurized, and team-oriented environment.
• Excellent communication and interpersonal skills.
• Be well-versed in the English language essential.