Executive Head : Operations - WCLA 03 / 2025

Western Cape Liquor Authority; Bellville; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

A regional regulatory body is seeking an Executive Head of Operations to lead strategic initiatives, manage resources, and ensure compliance with regulations in Bellville. The ideal candidate will have a mix of experience in public sector management, project management, and performance improvement. This role also involves overseeing operational policies and fostering an inclusive workplace culture. Minimum qualifications include a B-Degree and extensive senior management experience.

Qualifications

• Minimum 7 years of senior management experience.
• Experience with public sector strategic and budget planning.
• Project management experience.

Responsibilities

• Provide input in setting and driving liquor licensing strategy.
• Lead automation of core processes like online applications.
• Manage human, financial, and physical resources effectively.

Skills

Strategic planning

Performance management

Operations improvement

Risk management

Stakeholder engagement

Education

B-Degree (NQF Level 7) or equivalent

Postgraduate qualifications

Job description

Job Title: Executive Head: Operations - WCLA 03 / 2025

Location: Western Cape, Bellville

Deadline: August 18, 2025

Job Description

Strategy and Policies:

• Provide input in setting and driving liquor licensing strategy towards regulatory compliance and public interest.
• Translate organizational strategy into actionable steps for growth, including goal setting, performance management, and annual operations planning.
• Oversee employee productivity and foster an inclusive culture that supports organizational goals.
• Develop, implement, and manage operational policies, processes, and procedures.

Operations:

• Lead automation of core processes like online applications and inspectorate processes.
• Simplify liquor license application processes and explore innovative service delivery methods.
• Improve quality, efficiency, productivity, and control measures.
• Collaborate to develop or improve systems, controls, and procedures for efficiency and client service.
• Measure operational efficiency and implement improvements.
• Coordinate with stakeholders to ensure quality service delivery.
• Ensure compliance of licenses and related documents with laws and regulations.
• Align programs and departments with strategic plans, budgets, and growth objectives.

Reporting:

• Work with board committees on operational expectations and performance reporting.
• Provide timely and accurate reports to the Governing Board.

Resource Management:

• Manage human, financial, and physical resources effectively.
• Establish systems for resource management and perform accurate forecasting and budgeting.
• Manage external contractors and suppliers.
• Develop internal service level agreements.
• Identify and manage risks, resources, and continuous improvement initiatives.
• Manage capacity to ensure sustained service delivery.

People Management:

• Develop talent according to organizational skills development strategies.
• Implement performance management and handle grievances and discipline.
• Lead staff to meet objectives and foster a culture of governance, customer service, and integrity.
• Implement recognition and reward systems.

Governance, Risk, and Compliance:

• Manage facilities and ensure adherence to governance frameworks.
• Ensure compliance with legislation, policies, and audit requirements.
• Draft and submit various reports as required.

Minimum Requirements:

• B-Degree (NQF Level 7) or equivalent.
• Postgraduate qualifications are advantageous.
• Minimum 7 years of senior management experience.
• Experience with public sector strategic and budget planning.
• Project management experience.
• Experience with governing boards and regulatory environments is advantageous.

Application Deadline: August 18, 2025