Executive Head : Business Performance

Vodafone Global Enterprise; Cape Town; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

A leading telecommunications company is seeking an Executive Head: Business Performance in Cape Town. This leadership role focuses on providing data-driven insights to support strategic decision-making across various departments and managing a team responsible for reporting and analysis. The ideal candidate will have at least 8 years of experience in analytics, excellent communication skills, and proven people management capabilities.

Qualifications

• Minimum 8 years of experience in Business and Data Analytics.
• At least 5 years of management consulting and people management experience.
• Demonstrated expertise in analytics and problem-solving.

Responsibilities

• Provide data-driven insights into business performance.
• Oversee a team responsible for reporting and analysis.
• Develop and maintain customer segmentation models.
• Prepare regular performance reports for senior management.

Skills

Business and Data Analytics experience

Communication and presentation skills

Understanding of sales and customer lifecycles

Problem-solving skills

People management experience

Education

Relevant degree

Tools

Data analysis tools

Job description

Job title: Executive Head: Business Performance

Job Location: Western Cape, Cape Town Deadline: August 28, 2025

Role Purpose / Business Unit:

• This leadership role is responsible for providing data-driven insights into business performance, supporting strategic decision-making across sales, marketing, and operations, as well as systems support.
• The Team Lead will oversee a team responsible for reporting and analysis, including commission policy management, customer segmentation and intelligence, target management, business operations analysis, and sales systems support.
• Works closely with various Sales and Back-office teams to enable business growth ambitions.

Your responsibilities will include:

Strategy Formulation & Execution:

• Develop, track, and report on key metrics related to sales, marketing, operations, and overall business performance.
• Analyze business data to identify trends, patterns, and opportunities to inform proactive and reactive strategies.
• Conduct ad-hoc analyses to address specific business questions through a data-driven approach, supporting strategic decision-making.
• Design and maintain commission policies that align with business objectives and incentivize desired sales behaviors.
• Analyze the effectiveness of commission policies, identifying areas for improvement.
• Manage commission-related inquiries and disputes.
• Develop and maintain customer segmentation models based on Vodacom Business customer models.
• Analyze customer data to generate intelligence for sales and marketing teams to support targeted campaigns and personalized engagements.
• Develop and maintain customer profiles, including purchase history, preferences, and engagements.
• Develop and implement realistic and achievable targets with and for sales teams.
• Provide support to sales teams on the use of sales systems.
• Collaborate with IT to implement system upgrades and enhancements.

Business Enablement:

• Prepare regular sales and operational performance reports and communicate key findings and recommendations to senior management and stakeholders.
• Collaborate with other departments to gather and integrate data, ensuring a single source of truth, accuracy, and completeness.
• Monitor sales performance against targets, identifying gaps or areas for improvement.
• Monitor the effectiveness of Business Operations and suggest areas for improvement.

Stakeholder Management:

• Build collaborative partnerships and alliances for sales success.
• Manage and collaborate with Vodacom Business management and sales leadership to develop growth plans.
• Collaborate with other departments (e.g., product, marketing) to improve bid competitiveness, ensuring alignment on offerings, pricing, and value propositions.
• Foster effective leadership and cross-functional relationships to create a superior customer experience.
• Provide specialized support to internal and external stakeholders to achieve organizational objectives.
• Establish and monitor healthy internal relations and implement remedial actions when needed.
• Develop and maintain key account relationships with channel partners, ensuring alignment with customer experience expectations and sales strategies.

Delivering through People:

• Set team goals aligned with overall business objectives.
• Build a high-performance, diverse organization focused on growth opportunities and achieving revenue and margin targets.
• Support and enable the team through skills development and talent management.
• Oversee team activities to ensure effective delivery of outcomes.
• Encourage knowledge sharing and continuous development.
• Develop a high-performing team through performance management, coaching, and regular feedback.
• Promote Vodacom's Spirit and culture, ensuring high engagement levels.
• Manage disciplinary processes with HR support when necessary.
• Resolve grievances and motivate team members, recognizing efforts via Vodafone Stars platform.

The ideal candidate for this role will have:

• Minimum 8 years of Business and Data Analytics experience in related environments (e.g., ICT), with demonstrated expertise in analytics, problem-solving, and data analysis tools.
• Excellent communication and presentation skills.
• Experience with sales systems and understanding of sales and customer lifecycles.
• General management skills in strategy, finance, marketing, and HR.
• At least 5 years of management consulting and people management experience.

Technical Competencies:

• Strategic thinking and out-of-the-box problem-solving skills.
• Experience in solution selling within enterprise customers.
• Deep understanding of customer business, market, and industry, including key decision-makers.
• Ability to translate customer objectives into Vodacom Business propositions.
• Robust understanding of P&L management.
• Experience working in multinational matrix organizations.
• Successful track record in managing multi-industry sales teams and profitable revenue growth.

Behavioral Competencies:

• Customer focus and delivering excellent service.
• Accountability and seeking feedback for improvement.
• Collaboration and effective partnership building.
• Resilience and growth mindset.
• Flexibility and influencing skills.
• People management and fostering teamwork.
• Organizational savvy and alignment with strategy.

Closing date for Applications: 28 August 2025.