Executive Customer Service and Projects

Network It; Cape Town; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company in Cape Town is seeking an Executive for Customer Service & Projects. This role involves overseeing customer support and project delivery teams, ensuring exceptional service and successful project implementation. The ideal candidate will have extensive experience in customer service and project management, with a strong focus on client satisfaction and operational excellence.

Qualifications

• 10 years of experience in customer service or project management.
• At least 5 years in a senior leadership role.
• Proven experience managing cross-functional teams.

Responsibilities

• Lead cross-functional teams including program managers and project delivery professionals.
• Provide executive oversight on software projects ensuring delivery on time.
• Serve as the senior point of contact for key client relationships.

Skills

Leadership

Communication

Stakeholder Management

Agile

Scrum

Waterfall

Business Analysis

Client Services

Business Analytics

Education

Relevant tertiary qualification (e.g. IT Business Management, Supply Chain)

PMP / PgMP or similar certifications

Tools

ERP systems

APIs

Job description

As the Executive (Customer Service & Projects) you will oversee the customer support and software project delivery teams. This role combines highlevel leadership with handson ensuring successful project implementation and exceptional service across key client accounts. You will play a vital role in aligning client expectations with internal delivery capabilities while driving operational excellence and innovation throughout the support and project teams.

Duties & Responsibilities

• Lead crossfunctional teams including program managers support desk business analysts and project delivery professionals.
• Develop and implement a strategic vision for customer service and project management functions.
• Foster a highperformance culture focused on client satisfaction operational efficiency and continuous improvement.

Project Delivery

• Provide executive oversight on software projects ensuring delivery on time within scope and budget.
• Monitor project performance and proactively manage risks.
• Guide program planning and resource management to support successful outcomes.

Customer Relationship Management

• Serve as the senior point of contact for key client relationships.
• Drive client engagement strategies resolve complex issues and ensure customer needs are met.
• Support adoption of new software releases and ensure a seamless client experience.

Team Development

• Mentor manage and grow a highperforming team.
• Drive recruitment onboarding and ongoing professional development.
• Set and review performance KPIs and champion a collaborative innovative work environment.

Innovation & Process Optimization

• Introduce new tools systems and processes that improve project delivery and customer support.
• Stay ahead of industry trends and apply best practices to internal operations.

Requirements

• 10 years of experience in customer service project / program management or software implementation within international supply chain logistics or related industries.
• At least 5 years in a senior leadership role.
• Strong knowledge of Agile Scrum and Waterfall project methodologies.
• Proven experience managing crossfunctional teams and delivering largescale software projects.
• A relevant tertiary qualification (e.g. IT Business Management Supply Chain); PMP / PgMP or similar certifications are highly advantageous.
• Excellent leadership communication and stakeholder management skills.
• Experience with ERP systems APIs and support technologies is a plus.

Apply now!

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If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact :

Senior Specialist Recruitment Consultant

Email : Key Skills

Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Customer Executive • Cape Town, Western Cape, South Africa