Main Duties and Responsibilities
People Staff Development
- To implement and monitor the Sous Chef Development Program.
- To develop and maintain relations with local/regional culinary schools.
- To actively contribute to the Corporate Management development plan.
- To ensure training and development for employees.
- Take inputs from DOFB & Learning Manager for making use of the available resources.
- To coach and counsel employees.
- To build a strong team that works well together and supports each other.
- To build a positive working environment.
- To delegate work appropriately based on employees' abilities and interests.
Management
- To recommend operating criteria in compliance with the Corporate Food and Beverage Standards Manual for each outlet.
- To supervise ensuring Food and Beverage operations meet the operating criteria.
- To maintain quality goals by monitoring: personal observation, managers' reports, guest comments via Medallia, Dine plan, Glitch system, LQA, Coyle, and Forbes reports.
- To stay informed of regional, local, and national trends by reading periodicals, conducting competitive shopping, following social media, and developing menu ideas.
- To respond effectively to internal audit reports and recommendations.
- To develop and motivate employees, maintaining high communication levels.
Product Culinary
- To monitor operations for consistency in food quality, preparation, presentation, and overall quality across outlets.
- To work with Purchasing to find the best market and seasonal products.
- To ensure necessary equipment is in good working order.
- To develop foundations like food pickup charts and recipes for all menus.
- To maintain consistency in food products during all meal periods and taste food daily for quality and consistency.
- To interpret current and new culinary trends and incorporate them into menus, supported by menu engineering reports.
- To create innovative menus for banquets catering to various needs.
- To produce healthy, nutritionally balanced food within budget restraints.
- To seek alternatives to high-cost menu items to ensure value and profitability.
- To review daily menus for design, wording, variety, and balance.
Creative Skills
- To innovate using various cooking methods, materials, displays, themes, and presentation styles within budget.
- To promote creativity and innovation to differentiate from competitors, motivate staff, and encourage up-selling.
- To contribute creative ideas to the F&B marketing calendar aligned with hotel goals.
Culinary Obsession
- To continually improve products, source new items, and implement them across outlets.
- To review operational learnings and contribute to post-mortem discussions for key business periods.
Sanitation / Hygiene / Safety
- To be knowledgeable in equipment use and maintenance, liaising with engineering for concerns.
- To seek new equipment that enhances productivity and safety.
- To ensure hygiene and sanitation standards comply with regulations and company policies, including regular audits.
Profit Business Involvement
- To balance financial control with Four Seasons' standards and values.
- To analyze and respond to guest feedback and support planning decisions.
- To be aware of financial performance and implement necessary changes.
Cost Control
- To control costs related to payroll, overtime, and hourly rates.
- To manage food costs through recipes, costs, purchasing specifications, yield tests, menu costing, and contribution analysis.
- To conduct regular supplier and market inspections.