Main Duties and Responsibilities
People
Staff Development
- To implement and monitor the Sous Chef Development Program.
- To develop and maintain relations with local/regional culinary schools.
- To actively contribute to the Corporate Management development plan.
- To identify employee development needs.
- To ensure training and development for employees, taking inputs from DOFB & Learning Manager to utilize available resources.
- To coach and counsel employees.
- To build a strong team that works well together and supports each other.
- To build a positive working environment.
- To delegate work appropriately based on employees' abilities and interests.
Management
- To recommend operating criteria in line with the Corporate Food and Beverage Standards Manual for each outlet.
- To supervise ensuring Food and Beverage operations meet the operating criteria.
- To maintain quality goals through observation, reports, guest comments, and industry reports.
- To stay informed of regional, local, and national trends and incorporate them into operations.
- To respond to internal audit reports and recommendations.
- To adhere to personnel procedures such as hiring, transfers, promotions, and terminations.
- To develop and motivate employees with high communication standards.
Product
Culinary
- To monitor operations for consistency in food quality, preparation, presentation, and across outlets.
- To taste food daily for quality and consistency, ensuring follow-up by the Sous Chef.
- To interpret and incorporate current and new culinary trends into menus.
- To create innovative menus for various functions catering to different needs.
- To demonstrate and develop culinary techniques among staff.
- To produce healthy, balanced food within budget constraints.
- To seek cost-effective menu alternatives and take corrective actions to meet food cost targets.
- To review menus for design, variety, and balance.
- To collaborate with external chefs and consultants for special events.
Creative Skills
- To innovate using various cooking methods, materials, displays, themes, and presentation styles.
- To keep creative initiatives within budget.
- To promote creativity and innovation to differentiate from competitors and motivate staff.
- To contribute creative ideas to marketing and promotional activities.
Culinary Obsession
- To continually improve products by sourcing and developing new items suited to the local market.
- To implement new products across outlets and review their performance.
Sanitation / Hygiene / Safety
- To ensure proper use and maintenance of equipment, liaising with engineering as needed.
- To seek new equipment that enhances productivity and safety.
- To uphold high standards of hygiene and sanitation, complying with all regulations and standards.
- To ensure proper food storage and handling, and personal hygiene of staff.
Profit
Business Involvement
- To balance financial control with Four Seasons' standards and values.
- To respond to guest feedback and support management decisions.
- To monitor financial performance and implement necessary changes.
Cost Control
- To control costs related to payroll, overtime, and hourly rates.
- To manage food costs using tools like Avero & Birchstreet, including recipes, costs, purchasing, yield tests, and menu costing.
- To conduct supplier inspections and market visits regularly.