Executive Assistant to the GM

Belmond Mount Nelson Hotel; Cape Town; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading luxury hotel is seeking an Executive Assistant to the General Manager in Cape Town. The ideal candidate will have experience in luxury hospitality and possess excellent organizational and communication skills. Responsibilities include managing the GM's calendar, coordinating meetings, and maintaining guest relations. This role offers a chance to work closely with executive management in a prestigious environment.

Qualifications

• Previous experience in a similar role is advantageous.
• Experience in luxury hospitality is also advantageous.
• Ability to work independently and follow instructions.

Responsibilities

• Manage and coordinate the calendar of the General Manager, including appointments and travel.
• Screen and direct phone calls for the Executive Office.
• Organize internal and external meetings, ensuring all requirements are met.

Skills

Communication

Organisation

Discretion

Professionalism

Tact

Job description

Job title : Executive Assistant to the GM

Job Location : Western Cape, Cape Town Deadline : July 19, 2025 Quick Recommended Links

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Primary Responsibilities Include :

• Manage, coordinate, and maintain the calendar of the General Manager - including appointments, meetings, and travel.
• Screen and direct phone calls for the Executive Office.
• Make travel arrangements for the General Manager, and the Executive Management team from time to time.
• Responsible for organising internal and external meetings on behalf of the General and Hotel Manager, ensuring all necessary requirements are made.
• Monitor and respond to incoming communications to the office of the General Manager, including phone calls, emails, post, and walk-ins.
• Serve as a link between Executive Office and Departmental Leaders to promote inter-departmental communications.
• Manage guest and client relations on behalf of the General Manager; while ensuring you act as an 'extension" of the GM.
• Assist with project management for the General and Hotel Manager to ensure project goals are met within given deadlines.
• Provide project updates on a consistent basis to relevant stakeholders.
• Coordinate all relevant monthly management meetings for all Department Heads and ensure minutes and action outcomes are distributed and followed upon.
• Provide secretarial support for meetings as and when required by the General and Hotel Manager, including drafting, and circulating meeting agendas, preparing minutes, communicating meeting reminders, confirming venues, and arranging refreshments.
• Be aware of all VIP’s – both in house and arrivals.
• Ensure that you adhere to the Leading Quality Assurance standards for Reservations.
• To carry out any other functions and responsibilities as directed by the General and Hotel Manager.
• Stay up-to date about room rates, current promotions, offers and packages.
• Ensure that long stay and regular guests are acknowledged, and their preferences are actioned and retained for future stays.

Requirements

What You Bring :

• Previous experience in a similar role – advantageous.
• Previous experience in luxury hospitality, advantageous
• Good oral and written communication skills.
• Ability to follow instructions & work independently when required.
• A high level of professionalism and confidentiality / discretion.
• Tact and diplomacy.
• Excellent administration skills and organisational skills.