Executive Assistant

MCI; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a leading Business Process Outsourcing company as an Executive Assistant, where you'll play a vital role in supporting senior leadership. This dynamic position involves managing complex schedules, handling confidential information, and ensuring seamless communication across teams. You'll thrive in a fast-paced environment, utilizing your strong project management skills to prioritize tasks efficiently. With a commitment to excellence and innovation, you'll contribute to an engaging work atmosphere that values your contributions and offers opportunities for career advancement. If you're proactive, organized, and ready to make a difference, this role is for you.

Benefits

Paid Time Off

Health Benefits

Retirement Savings Programs

Disability Insurance

Paid Training

Incentives & Rewards

Career Advancement Opportunities

Engaging Work Environment

Casual Dress Code

Qualifications

• Proven experience as an Executive or Personal Assistant, preferably in BPO.
• Strong organizational skills with the ability to multitask effectively.

Responsibilities

• Managing a busy and complex schedule for senior leadership.
• Coordinating travel and providing comprehensive administrative support.

Skills

Project Management

Time Management

Communication Skills

Attention to Detail

Problem-Solving

Education

Grade 12 Education

Diploma or Relevant Certification

Tools

MS Office (Excel, PowerPoint)

Job description

LOCATION: Cape Town, ZA
JOB TYPE: Full-Time

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions to meet diverse client needs. Committed to excellence and innovation, we are a trusted partner in the industry.

We seek a highly organized, proactive, and discreet Executive Assistant to support senior leadership. The role demands managing a fast-paced, complex schedule and handling various administrative, logistical, and operational tasks. The ideal candidate will have strong project management skills, exercise sound judgment with sensitive information, and prioritize tasks efficiently and independently.

This position requires working hours aligned with the United States, ensuring seamless communication across teams and stakeholders within this time zone. Flexibility to work any day between Monday and Sunday.

Applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

• Managing a busy and complex schedule
• Planning, logistics, and operations work
• Providing comprehensive administrative support
• Coordinating individual and group travel
• Handling confidential information with discretion
• Supporting data entry, project completion, event/meeting planning, filing, mail handling, and correspondence
• Organizing meetings and summits from start to finish
• Screening calls, preparing documents, managing bill payments, and record keeping
• Creating and maintaining personal action items and follow-ups, providing status updates
• Performing Chief of Staff level duties and/or Project Management tasks

CANDIDATE QUALIFICATIONS

We encourage positive, driven, and confident applicants. Ideal candidates are highly motivated and dedicated.

• Grade 12 education
• Diploma or relevant certification
• Proven experience as an Executive or Personal Assistant (preferably within a BPO)
• Excellent English command
• Knowledge of office management systems and procedures
• Proficiency in MS Office (Excel, PowerPoint)
• Strong time management and prioritization skills
• Attention to detail and problem-solving abilities
• Excellent communication skills
• Strong organizational skills with multi-tasking ability

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country of employment

Additional Conditions

• Willingness to submit to background/security investigations and drug screening as required

COMPENSATION AND BENEFITS

We value your contributions with competitive compensation and benefits, including:

• Paid Time Off and holidays
• Incentives & rewards, including contests with bonuses and prizes
• Health benefits after 30-90 days
• Retirement savings programs
• Disability and life insurance options
• Career advancement opportunities
• Paid training
• Engaging work environment and casual dress code

PHYSICAL REQUIREMENTS

This role is largely sedentary, requiring sitting/standing for long periods, operating office equipment, and occasional movement around the office. Ability to lift objects up to 40 pounds may be needed.

REASONABLE ACCOMMODATION

We provide reasonable accommodations for qualified applicants with disabilities, as per ADA guidelines. Please contact Human Resources for assistance.

DIVERSITY AND EQUALITY

We embrace diversity and are committed to an inclusive, discrimination-free workplace, based solely on merit and qualifications. We consider qualified applicants with criminal histories in accordance with laws.

ABOUT MCI (PARENT COMPANY)

MCI delivers innovative CX and DX solutions, including BPO, staff augmentation, and IT services. Recognized as a fast-growing company, MCI employs over 10,000 individuals across multiple locations, supporting diverse clients and services.

DISCLAIMER

This job description provides a general overview and is not exhaustive. Responsibilities may evolve, and employment can be terminated at any time by either party. The employer reserves the right to revise this description as needed.