Exciting Contact Centre Learnership Opportunity 2024/2025

Boomerang BPO; Cape Town; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player offers a unique learnership opportunity aimed at uplifting young individuals from disadvantaged backgrounds. This program provides essential training in customer service and sales, equipping participants with the skills needed to thrive in a professional environment. With a focus on inclusivity, the learnership is designed for those who may have faced barriers to employment, ensuring that everyone receives the support they need. Join this exciting initiative to gain valuable experience while earning your own money and building a solid foundation for your future.

Benefits

Core Job Readiness Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Digital Skills

Qualifications

• Must have passed Mathematics and English in Grade 12.
• Dedicated and willing to learn.

Responsibilities

• Develop soft skills crucial for customer service.
• Sharpen negotiation skills for sales.

Skills

Verbal Communication

Written Communication

Customer Service Orientation

Computer Literacy

Problem-Solving

Critical Thinking

Education

Matric Certificate or NQF4 Equivalent

Job description

Job Description

MORE ABOUT THE ROLE

At Boomerang Marketing, we are passionate about uplifting young individuals from disadvantaged backgrounds, providing a valuable opportunity to gain experience in both Customer Service and Sales (Lead Generation). Whether you come from a challenging financial situation, have lacked access to previous work opportunities, or are living with a disability that still allows you to work in a call center role, this learnership is designed to help you build a solid foundation for your future.

By joining this program, you'll develop soft skills crucial for customer service and sharpen your negotiation skills for sales. Whether you're new to the call center environment or looking for your first job, our top-tier trainers will guide you every step of the way, ensuring that everyone, including applicants with disabilities, has the support they need to thrive.

To be considered for this opportunity, please register for free on the SA Youth platform using this link:

https://sayouth.mobi/Join

Once Registered, Search for the Following Vacancy:

Exciting Contact Centre Learnership Opportunity 2024/2025

Boomerang SA

Requirements

• Applicants must be between 18 and 33 years old.
• Must have a Matric Certificate or NQF4 Equivalent.
• Applicants from Quintile 1, 2, or 3 schools OR recipients of the Child Support Grant (mandatory).
• Skills:
• Strong verbal and written communication skills.
• Customer service-oriented mindset.
• Computer literacy is essential.
• Criminal clearance.
• Must have passed Mathematics and English in Grade 12.
• Dedicated and willing to learn.
• South African Citizen.

Successful candidates will need to bring a certified copy of their ID, Grade 12 certificate, and proof of Child Support Grant (if applicable).

Benefits

Skills You’ll Gain from This Learnership:

Let us, as an internationally recognized company, prepare you as a professional in the world of work while earning your own money!

• Core Job Readiness & Workplace Skills: Equips learners with essential skills for thriving in any professional environment.
• Customer Service & Contact Center Skills: Develop skills focused on delivering top-notch customer service and mastering contact center operations.
• Communication & Collaboration Skills: Learn the importance of effective verbal and written communication, as well as teamwork.
• Problem-Solving & Critical Thinking: Enhance your ability to analyze issues, think quickly, and apply innovative solutions to challenges, fostering a proactive approach.
• Digital & Technical Skills: Acquire digital literacy to manage tasks efficiently in a tech-driven world.