EWP Clinical Case Manager

Life Healthcare; Rosebank; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A healthcare organization in Rosebank is seeking an EWP Clinical Case Manager to provide emotional consultation and counseling services. The role entails managing referrals and ensuring services meet client benchmarks. Candidates should possess a Master's in Psychology or Social Work and 2 years of relevant experience. Strong communication skills and an understanding of ethics in counseling are essential for success.

Qualifications

• 2 years of experience in the Human Sciences field or within Employee Wellness.
• Annual professional registration with HPCSA or SACSSP.

Responsibilities

• Provide emotional telephone counseling to stakeholders.
• Manage case data and follow up on referrals.
• Compile reports and risk management strategies.
• Ensure adherence to service level agreements.

Skills

Good knowledge of ethics and conduct

Exceptional communication skills

Good interpersonal skills

Analytical abilities

Ability to work independently

Strong customer service focus

Excellent administrative skills

Confidentiality and integrity

Education

Master’s degree in Psychology/Social Work/Registered Counselor

Job description

Overview

Function Head Office Facility Position EWP Clinical Case Manager Introduction

A vacancy exists for an EWP Clinical Case Manager within Life Health Solutions, based at the Head Office in Rosebank. The EWP Clinical Case Manager will be reporting to the EWP Team Leader. The successful candidate will be responsible for providing quality emotional consultation and counselling with Employees telephonically, as well as attending to and receiving overflow calls within the team. The role will require the referral, management and follow-up on referrals to the EWP Practitioners network and ensure services are in line with the clients’ service level benchmarks. The compiling of reports and risk management are also important aspects in this position.

Critical Outputs

• Provide quality emotional telephone counseling and consultation services to relevant stakeholders
• Demonstrate appropriate consultation methodologies that are efficient, customer focused and professional, as well as aligned to clinical protocols provided by Life Health Solutions
• Link, and follow-up on face to face referrals to the EWP Practitioners network and ensure resolution within the service level benchmarks
• Maintain up to date knowledge of client companies’ Service Level Agreements as well as internal systems, policies and procedures
• Consider appropriate care methodology when providing solution plans (Channel of Care)
• Ensure that information is shared with respect to best practice standards of ethical behavior and confidentiality
• Managing any risks, contain employees, and ensure appropriate care resolution
• Demonstrate consistent and accurate recording of case data
• Activate support for stakeholders requesting legal and / or financial wellness interventions
• Activate support for stakeholders requesting health or medical advice related interventions
• Compile proof of counselling attendance for clients who attended face to face or virtually therapy, upon requests and in line with the Life Health Solutions protocols
• Undertake Manager / HR / Occupational Health consultations
• Arrange and refer group interventions post trauma

Requirements

• Clinical or counseling related qualification (Master’s degree in Psychology / Social Work / Registered Counselor)
• 2 years of experience in relevant Human Sciences field or within Employee Wellness
• Annual professional registration with the relevant statutory body (HPCSA; SACSSP)

Competencies

• Good knowledge and understanding of ethics and codes of conduct within the field of psychology, social work; counseling and employee wellness services
• Exceptional written and verbal communication skills to enable clearly consolidated reports and feedback to relevant stakeholders
• Good interpersonal skills and analytical abilities
• Ability to work independently and proactively, as well as being an integral member of a skilled team
• Ability to apply clinical skills and knowledge in employee wellness services
• Ability to work in a high pressured, fast paced environment
• Excellent administrative and organisational skills
• Ability to multi-task and interact professionally with clients and colleagues
• Strong customer service focus; ability to understand / anticipate customer needs
• Confidentiality and integrity
• Align with operational requirements of the business
• Excellent written communication skills