Event Programming Specialist (Hybrid)

Event Programming Specialist (Hybrid)

Location: ZA Cape Town - Unit 1D, Matrix Building

Time Type: Full Time

Posted: Yesterday

Requisition ID: JR-

Job Summary

Location: Cape Town, South Africa (Hybrid)

Division: Ticketmaster South Africa

Contract Terms: Full Time

Team Overview: We're fans who help fans everywhere access the live events they love. As a division of Live Nation Entertainment, Ticketmaster has revolutionized how the world connects with artists, teams, and shows. We are dedicated to enriching lives through unforgettable experiences.

The Job

This role focuses on event programming processes for South Africa, aiming to deliver excellent service to our clients (promoters, organizers, etc.). You will provide operational support and guidance to clients working with our ticketing system, ensuring they are well-resourced, trained, and focused. Additionally, you will develop, implement, and execute processes across our national market in collaboration with the local team.

Key Responsibilities

1. Provide centralized event programming support, covering our ticketing platform, access control system, and other client services.
2. Develop, share, and implement operational best practices for clients on our ticketing system.
3. Support and oversee account management for high-profile clients on the platform.
4. Serve as a primary contact for clients, understanding their training needs, consulting on platform suitability, and promoting platform adoption.
5. Communicate business and operational needs to senior management and product teams, contributing to roadmaps with client requirements.
6. Build strong relationships and maintain effective communication with clients.
7. Drive initiatives to increase client retention and satisfaction.
8. Coordinate with the Field IT department to ensure proper provisioning of operational technology.
9. Represent the division in group conferences and local market calls.
10. Regularly report on business performance and internal KPI tracking.

Job Requirements

• Extensive experience in the Ticketing or Leisure Industry.
• Customer service or client-facing experience.
• Ability to understand client needs and respond with innovative ideas.
• Proficiency in Windows Office Suite (Word, Excel, PowerPoint, Outlook).

Attributes for Success

• Highly motivated and conscientious.
• Strong technical skills and understanding of end-to-end processes.
• Excellent communication and interpersonal skills.
• Confidence in handling challenging clients.
• Flexible hours and location availability, including occasional unsociable hours.
• Self-initiative and team collaboration skills.
• Excellent time management and organizational skills.
• Calm, patient, and professional demeanor.

Life at Ticketmaster

We are part of Live Nation Entertainment, the world's largest live entertainment company. Our vision is to connect people worldwide to live events. We foster an inclusive, passionate, and diverse culture, guided by our values of Reliability, Teamwork, Integrity, and Belonging.

Equal Opportunities

We are committed to diversity and inclusion, encouraging applications from all backgrounds and identities. We support work-life balance and professional growth, valuing talent above all.

About Us

Recognized as a Great Place to Work and one of Fortune’s Most Admired Companies, Live Nation encompasses various market leaders in the live entertainment industry, from ticketing and venue development to artist management and corporate operations.