ERP or CTRM Business Systems Support Analyst for Trading Company

As a Business Systems Support Analyst, you will be crucial in maintaining the smooth functioning and support of the Commodity Trading and Risk Management (CTRM) system and its users, including associated projects. Your responsibilities will include developing technical solutions, from conceptualization and documentation to testing and improvement. Additionally, your skills will be applied to user support, troubleshooting, and optimizing application processes.

Minimum Requirements

1. At least 5 years of experience supporting enterprise-level CTRM / ERP systems (e.g., Oracle, SAP, CXL, or FUSION).
2. Familiarity with either CTRM (preferred) or ERP trading systems.
3. Proficiency in MS-SQL, including crafting and executing queries and understanding SQL scripts.
4. Experience creating business reports using tools like CTRM, Power BI, and SQL.
5. Experience with CTRM reporting processes and integration workflow functionality.

Duties & Responsibilities

• Ensure timely and reliable assistance for CTRM clients, focusing on problem resolution, system maintenance, and setup of critical data and processes.
• Provide outstanding user support, especially during critical financial periods such as month-end and year-end closures.
• Resolve issues involving third-party integrations within the PEOPLESOFT ecosystem.
• Perform business analyst functions to support and improve the global CTRM system across various trading offices, including requirement gathering, documentation, user security setup, and creating functional specifications.
• Create and generate insightful business reports using CTRM, Power BI, and SQL.
• Follow and implement the company's Change Management and Security policies, ensuring compliance with Sarbanes-Oxley (SOX) standards.
• Provide documentation and support for internal and external audits as needed.
• Translate business operations into technical solutions and maintain current system documentation.
• Lead data and analytics initiatives to support decision-making and strategic planning.
• Oversee and guide CTRM representatives in different regions, ensuring alignment with company goals and strengthening stakeholder relationships.

If you do not receive any feedback from us within 5 working days, please consider your application unsuccessful.