ERP / IT Administrator

Job Responsibilities

• Provide job specific SYSPRO training to end users.
• Assess the use of SYSPRO and implement changes where processes are not in line with expected business processes.
• Troubleshoot and resolve hardware, connection, printer and software issues.
• Replace or repair defective parts and equipment.
• Maintain daily tape backups and offsite backups storage.
• Ensure data is stored securely and backed up regularly.
• Monitor and perform routine server maintenance.
• Manage user accounts, credentials, permission, access rights and active directory administration.
• Monitor the performance of existing computer systems and IT infrastructure.
• Document processes and operating procedures.
• Support LANs, WANs, internet and intranet systems.
• Administer servers, desktop computers, laptops, printers, routers, switches, software deployment, security updates and patches.
• Assist with month end processing and be able to work after hours in case of system upgrades and maintenance.
• Maintain software and hardware registers and ensure full compliance as per company policies with regular audits on all PCs and laptops as well as monitoring internet and email usage.
• Strong procurement knowledge with regards to purchasing IT equipment (hardware and software).
• Execute backup and recovery plan (Disaster recovery).
• Respond to after-hours system problems and travel to branch locations as needed.
• Maintain all IT infrastructure and equipment and ensure regular service and maintenance.
• In critical areas such as server rooms, consider service level agreement hardware and software subscriptions where needed.
• Translation installation and support (Bar coding systems).

Minimum Requirements:

• Min senior certificate.
• SYSPRO certification (Finance, Manufacturing, Distribution, Administration, VB scripting).
• Microsoft SQL Server (SSRS).
• Min Syspro 7 / 8 implementation and administration - min 3 years' experience.
• Min 5 years IT support experience.
• Basic SYSPRO customization (e.Net, SRS, VB scripting).
• Implementing BI solutions.
• Networking and active directory experience is essential with knowledge of HYPERV and virtual servers.
• MS Office 365 and MS Office experience is essential.