Entry-Level It Support Technician

Profession Hub; Gauteng; On-site; ZAR 100,000 - 150,000; Full time

Job summary

A leading company seeks a motivated school leaver to join their IT team as an Entry-Level IT Support Technician. This position offers an opportunity to develop skills in a supportive environment, providing first-line support, troubleshooting IT issues, and learning to configure hardware and software installations effectively.

Benefits

Comprehensive on-the-job training and mentorship

Opportunities for professional development

Collaborative team environment

Career progression opportunities

Qualifications

• Genuine interest in IT and technology.
• Bilingual (Afrikaans and English)
• Basic understanding of computer hardware and software.

Responsibilities

• Provide first-line support and troubleshoot basic IT issues.
• Set up and configure hardware (laptops, desktops, etc.).
• Assist in network troubleshooting and maintain records in the helpdesk system.

Skills

Problem Solving

Communication

Customer Service

Attention to Detail

Education

Matric with IT or RTT/CAT as a subject

Tools

Windows Operating Systems

Microsoft Office Suite

Job description

We seek a motivated and enthusiastic school leaver to join our IT team as an Entry-Level IT Support Technician.

This role is ideal for someone passionate about technology and eager to develop their skills in a hands-on environment.

You will provide first-line support, troubleshoot basic IT issues, and assist in maintaining our IT systems.They offer the following services to their clients : Managed IT ServicesCloud and StorageMicrosoft ServesNetworking and CommunicationSecurityKey ResponsibilitiesTechnical Support : Respond to helpdesk tickets, emails, or calls and resolve basic IT issues.Assist users with hardware, software, and connectivity problems.Hardware Setup and Maintenance : Set up and configure laptops, desktops, and peripherals (printers, monitors, etc.

Perform routine maintenance tasks and ensure equipment is in good working condition.Software Support : Install and update software applications under supervision.Assist in resolving software compatibility or functionality issues.Network Assistance : Support basic network troubleshooting, including Wi-Fi connectivity and cable management.Report and escalate complex issues to senior IT staff as required.Documentation : Maintain accurate records of issues and resolutions in the helpdesk system.Update technical guides and user instructions when necessary.Qualifications and SkillsEssential : A genuine interest in IT and technology.Bilingual (Afrikaans and English)Basic understanding of computer hardware and software.Strong problem-solving skills and attention to detail.Excellent communication and customer service skills.Willingness to learn and adapt to new challenges.Matric with IT or RTT / CAT as a subject.Desirable : Familiarity with Windows operating systems and Microsoft Office Suite.Basic knowledge of networking concepts (e.g., IP addresses, routers).Any prior experience with IT support or related coursework (not essential).What We OfferComprehensive on-the-job training and mentorship.Opportunities for professional development and certifications.A supportive and collaborative team environment.Career progression opportunities within the company