Entry Level Contact Center Agent

Duties & Responsibilities

1. Contact inbound leads generated through various, paid for advertising.
2. Meet and exceed steep targets in a high-performance environment.
3. Stay on top of his/her game by having expert knowledge of all products and services.
4. Share information such as brochures, links to application forms and any other information a client may request without giving advice.
5. Work efficiently and with urgency.
6. Maintain accurate records of all customer interactions and follow-ups.
7. Stay up to date with medical aid industry trends and regulatory requirements to ensure compliance such as requirements set out in the POPI act.
8. Collaborate with internal teams to improve the sales process and customer experience.
9. Take ownership of clients by passionately advocating the client requirement, whilst keeping sight of the need to improve efficiency.
10. Responsible for driving client satisfaction.