Entrance Building Support Staff

We Do Not Offer Sponsorship For This Role. The successful candidate will be part of a team that is responsible for delivering a comprehensive and efficient service for the Reception / Control Room on a day-to-day basis.

The candidate will be responsible for the delivery of security services through the operation of Access Control, CCTV, X-ray, and radio communications.

This post is exempt from the Sex Discrimination Act 7 by reasons of decency or privacy as it is likely to involve physical contact with women in the circumstances where they might reasonably object to its being carried out by a member of the opposite sex.

Main Duties of the Job

Candidates will need to demonstrate excellent communication and observation skills and the ability to work effectively within a team.

Knowledge and experience of search procedures, visitor management systems, CCTV, customer service, and computerized records would be useful, but not essential.

About Us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services.

The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from the South of England and we provide low and medium secure services across eight London boroughs.

The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow, and Hammersmith & Fulham).

We employ over 5, staff, of whom 59% are BME.

Our turnover for -25 is over £m.

The Trust is rated as 'Good' overall by the Care Quality Commission.

Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board.

The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job Responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.

Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

1. Educated to secondary school standards

Knowledge / experience

1. Working in a service that is a support service where security is of major importance.

Customer Service experience

Experience

1. Good communication skills, with the ability to maintain a positive approach under pressure
2. Ability to act with appropriate initiative and sensitivity - with full regard to confidentiality - under a wide variety of circumstances.
3. Observant and alert, with a thorough approach to work.

Knowledge

1. Reasonable knowledge / experience of IT databases such as Microsoft Word and Excel, plus relevant keyboard skills
2. Ability to work on your own or within a team
3. Standard of written and verbal communication skills
4. Identifying risks
5. Interpersonal skills
6. Good organizational and administrative skills
7. Experience of working and implementing changes in accordance with new regulations, protocols, policies, and procedures
8. Ability to maintain a high level of concentration.
9. Working knowledge of the National Clinical Security Framework
10. Working knowledge of Broadmoor specific security policies / local operational & emergency procedures

Other Requirements

1. Required to undertake Prevention and Management of Violence and Aggression (PMVA) teamwork training
2. Ability to work night duty and weekends including bank holidays
3. Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£28,000 to £30,000 a year Per Annum Inclusive of Allowances