Enterprise Support Operations Manager

Stock2Shop; Hout Bay; On-site; ZAR 279,000 - 390,600; Full time

Benefits offered by this job

Professional growth opportunities

Collaborative team culture

Exposure to enterprise-level customers

Job summary

A leading software company in South Africa is hiring a Support Operations Project Manager to oversee technical support operations and manage enterprise-level customer projects. The ideal candidate will have 2-3 years of project management experience within SaaS or software environments, demonstrating strengths in customer escalations and cross-functional team coordination. Join a dynamic environment that emphasizes professional growth and offers exposure to high-impact technical implementations.

Qualifications

• Minimum 2 years of experience in project or programme management.
• Experience coordinating cross-functional teams.
• Familiar with project management tools.

Responsibilities

• Coordinate technical support workloads across the team.
• Manage enterprise technical customer implementations.
• Prepare and maintain technical project documentation.

Skills

SaaS technical support experience

Support queue management

Customer-facing escalations

Analytical skills

Project delivery balance

Education

2-3 years project or program management experience

Experience with technical support teams

Tools

GitHub

HubSpot

JIRA

Job description

A leading software company in South Africa is hiring a Support Operations Project Manager to oversee technical support operations and manage enterprise-level customer projects. The ideal candidate will have 2-3 years of project management experience within SaaS or software environments, demonstrating strengths in customer escalations and cross-functional team coordination. Join a dynamic environment that emphasizes professional growth and offers exposure to high-impact technical implementations.