Enterprise Banker (Pipeline)

Absa Group; Knysna; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent financial institution in Knysna is looking for a dedicated professional to enhance customer experience by providing effective financial solutions. The ideal candidate will have a higher diploma in business and be able to meet client needs while ensuring compliance with required standards. This role involves working collaboratively within a team and driving performance to meet financial targets.

Qualifications

• Experience in a banking or financial services environment is an advantage.
• Ability to work in a dynamic, fast-paced environment.
• Strong understanding of client's financial needs and goals.

Responsibilities

• Provide superior customer experience by meeting client needs.
• Drive customer acquisition and manage cross-sell initiatives.
• Ensure compliance with control and quality standards.
• Collaborate with team members to improve service delivery.

Skills

Customer service proficiency

Financial analysis

Problem-solving

Compliance awareness

Education

Higher Diplomas in Business, Commerce, and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Provide superior, seamless customer experience and offer suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

1. Income Growth and Financial Targets: Ensure a deep understanding of the client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
2. Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
3. Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
4. Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice, and providing constructive feedback as required.

Education

Higher Diplomas in Business, Commerce, and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.