Enterprise Banker

Absa Group; Kimberley; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Absa Group is seeking to enhance its customer engagement efforts in Kimberley by providing superior banking services. The successful candidate will engage with clients to understand their financial needs, ensuring compliance while driving income growth and customer satisfaction within a dynamic team. This role offers an opportunity to shape the banking experience while promoting diversity and inclusion.

Qualifications

• A degree or diploma in business-related fields is required.
• Experience in client acquisition and banking services is an asset.

Responsibilities

• Drive income growth by understanding clients' business needs.
• Ensure timely resolution of customer complaints within service level agreements.
• Collaborate in an empowering team environment.

Skills

Customer Service

Financial Analysis

Compliance

Education

Higher Diplomas in Business, Commerce, or Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong presence as a local bank with regional and international expertise, a career with us offers the opportunity to be part of an exciting growth journey, to shape our future, and to contribute to a proudly African group.

Job Summary

Provide superior, seamless customer service and offer suitable solutions to meet client needs. Utilize technology and leverage the virtual omni-channel environment to deliver efficient and cost-effective banking services. Perform banking duties and oversee the financial activities for both business and individual customers.

Job Responsibilities

1. Income Growth and Financial Targets: Understand clients' working capital cycles and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecards.
2. Customer Focus: Proactively drive client acquisition and cross-selling initiatives through re-engagement processes. Ensure service quality and timely resolution of complaints within established service level agreements.
3. Compliance and Risk Management: Conduct all activities in adherence to relevant control, compliance requirements, and quality standards.
4. Collaboration: Continuously seek to improve workflows by challenging the status quo. Support an empowering team environment by sharing knowledge, experience, and best practices, and providing constructive feedback.

Education

Higher Diplomas in Business, Commerce, or Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to promote demographic diversity within our workforce.

Absa Bank Limited reserves the right not to fill the position as advertised.