Enterprise Banker

Absa Group; Boksburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial institution in Boksburg is seeking a dedicated Customer Service Representative to enhance customer experience and provide tailored financial solutions. The ideal candidate will have a Higher Diploma in Business or related fields, with strong skills in customer service, compliance, and technology use. Join us to be part of a dynamic team focused on growth and excellence.

Responsibilities

• Provide superior customer experience and offer suitable solutions.
• Drive acquisition and cross-sell initiatives.
• Ensure compliance with control and quality standards.
• Collaborate to improve service delivery.

Skills

Customer service excellence

Cross-selling abilities

Financial acumen

Technology proficiency

Education

Higher Diplomas in Business, Commerce, and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our organization offers the opportunity to be part of an exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

Provide superior, seamless customer experience and offer suitable solutions to meet client needs. Utilize technology and leverage the virtual omni-channel environment to deliver service efficiently and cost-effectively. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

1. Income Growth and Financial Targets: Ensure a deep understanding of clients' working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.
2. Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service quality and complaints resolution are within acceptable service level agreements.
3. Compliance and Risk Management: Fulfill all activities in adherence to relevant control and compliance requirements, and quality standards.
4. Collaboration: Seek to improve ways of working by challenging the status quo, supporting an empowering team environment, sharing knowledge, experience, best practices, and providing constructive feedback.

Education

Higher Diplomas in Business, Commerce, and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to promote demographic diversity. Absa Bank Limited reserves the right not to make an appointment to the post as advertised.