English Customer Support Specialist

Alorica; Wes-Kaap; On-site; ZAR 150,000 - 300,000; Full time

Job summary

Alorica is seeking motivated English-Speaking Customer Service Agents for an on-site role in Cape Town. Candidates should have at least 2 years of BPO experience and 1 year of uninterrupted call center experience. This position offers a dynamic work environment focused on customer satisfaction in the banking, finance, and insurance sectors.

Qualifications

• A minimum of 2 years of BPO experience.
• At least 1 year of uninterrupted call center experience.
• Ability to manage customer interactions via emails, calls, and chats.

Responsibilities

• Manage customer interactions across various platforms: emails, calls, and chats.
• Deliver exceptional customer service while thriving under pressure.

Skills

Voice of Customer (VOC)

Pressure Management

Job description

Join Alorica as an English-Speaking Customer Service Agent in Cape Town!

Are you a highly motivated individual with a passion for customer service? Alorica is seeking English-Speaking Customer Service Agents to join our team dedicated to a Banking, Finance, and Insurance Account. Insure a great career with us!

This is an on-site role located in Cape Town CBD, South Africa.

What we're looking for:

• A minimum of 2 years of BPO experience, including at least 1 year of uninterrupted call center experience .
• A strong focus on Voice of Customer (VOC) ️.
• Ability to manage customer interactions across emails , calls , and chats .
• Proven ability to thrive under pressure .
• A clear criminal record .

Ready to make an impact? Submit your updated CV today: