English Community Manager (Junior)

Promasidor; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the food and beverages sector seeks a creative English Community Manager (Junior) for their Johannesburg offices. This role involves driving community engagement, crafting culturally relevant content, and managing brand interactions across social media platforms, making it a perfect fit for someone passionate about digital marketing within the African context.

Qualifications

• Native or fluent English speaker with excellent communication skills.
• Minimum of 2 years' experience in a similar digital engagement role.
• Understanding of social media platforms and tools.

Responsibilities

• Engage with community on platforms like Facebook, Instagram, and Twitter.
• Create and publish high-quality content tailored to the audience.
• Monitor KPIs and prepare regular reports for content strategy.

Skills

Digital Engagement

Content Creation

Community Management

Education

Bachelor's degree in Marketing, Communications, or related field

Tools

Hootsuite

Sprout Social

Job description

Direct message the job poster from PromasidorPromasidor is a proudly African company headquartered in Johannesburg, with deep roots in the continent's heritage and a forward-looking vision for its future.

For over 30 years, we have been manufacturing, marketing, and distributing quality brands that bring both practicality and enjoyment to millions of consumers across Africa.Our commitment extends beyond our products — we are equally focused on nurturing strong relationships with our employees, partners, suppliers, and stakeholders.

At Promasidor, we believe in creating value through community, connection, and purpose-driven innovation.Role OverviewWe are seeking acreative and enthusiastic English Community Manager(Junior)to join our teamonsite at our Bryanston offices.

In this role, you will be responsible for driving the growth, engagement, and day-to-day management of our English-speaking digital community.

As the voice of our brand across multiple platforms, you will build authentic connections, develop culturally relevant content, and cultivate a vibrant, inclusive online presence.The ideal candidate is a strategic thinker and content creator with a strong grasp of digital engagement, particularly within the African market landscape.Key ResponsibilitiesCommunity Engagement & InteractionActively engage with our community on platforms such as Facebook, Instagram, Twitter, and LinkedIn.Respond promptly and professionally to comments, messages, and posts.Foster a positive, inclusive, and loyal community by initiating conversations and encouraging participation.Content Creation & Social Media ManagementCreate, schedule, and publish high-quality, engaging content in English tailored to our audience.Collaborate with internal marketing and creative teams to localize and adapt content for cultural relevance.Brand Advocacy & Community BuildingServe as an authentic ambassador of the Promasidor brand, consistently reflecting its voice and values.Identify, connect with, and nurture relationships with influencers, advocates, and active community members to amplify reach.Monitoring & ReportingTrack key performance indicators (KPIs) such as engagement rates, community growth, and sentiment analysis.Prepare and present regular reports with insights to help guide content strategy and community initiatives.Feedback Collection & InsightsCollect and channel community feedback, suggestions, and concerns to relevant internal departments.Monitor discussions to identify trends, opportunities, and potential areas for improvement.Crisis Management & EscalationManage sensitive or complex community issues with professionalism, discretion, and empathy.Escalate concerns when necessary to protect the brand's reputation and ensure timely resolutions.Trend Monitoring & Competitor AnalysisStay updated on emerging social media trends, digital tools, and best practices in community management.Monitor competitors' community strategies to identify opportunities for innovation and improvement.QualificationsBachelor's degree in Marketing, Communications, Public Relations, or a related field.Native or fluent English speaker with excellent written and verbal communication skills.Experience as a Junior Community Manager, Junior Social Media Manager, or in a similar digital engagement role with a minimum of 2 years' experience in Digital MarketingUnderstanding of social media platforms and tools (e.g., Hootsuite, Sprout Social).Ability to create and design compelling, on-brand content and respond tactfully to community interactions.Experience using analytics and reporting tools to inform strategy.Experience engaging audiences in the African market is a strong advantage.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeIndustriesFood & BeveragesReferrals increase your chances of interviewing at Promasidor by 2xSign in to set job alerts for "Community Manager" roles.Bryanston, Gauteng, South Africa 6 days agoJohannesburg, Gauteng, South Africa 2 hours agoBryanston, Gauteng, South Africa 6 days agoRandburg, Gauteng, South Africa 4 weeks agoTembisa, Gauteng, South Africa 2 weeks agoBryanston, Gauteng, South Africa 6 days agoBenoni, Gauteng, South Africa 2 weeks agoSoweto, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 15 hours agoJohannesburg Metropolitan Area 1 week agoCenturion, Gauteng, South Africa 6 days agoPretoria, Gauteng, South Africa 6 days agoMarketing and Innovation Strategy DirectorBryanston, Gauteng, South Africa 1 day agoJohannesburg, Gauteng, South Africa $1,.00-$1,.00 1 day agoBryanston, Gauteng, South Africa 6 days agoCity of Johannesburg, Gauteng, South Africa 2 weeks agoCity of Johannesburg, Gauteng, South Africa 5 days agoSandton, Gauteng, South Africa 4 months agoSandton, Gauteng, South Africa 4 days agoPretoria, Gauteng, South Africa 2 months agoJohannesburg, Gauteng, South Africa 6 days agoSandton, Gauteng, South Africa 5 days agoMARKETING MANAGER (TO BE BASED IN JOHANNESBURG OR CAPE TOWN)We're unlocking community knowledge in a new way.

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Community Manager • Johannesburg, Gauteng