English Community Manager

Promasidor; Johannesburg; On-site; USD 25,000 - 40,000; Full time

Job summary

Promasidor is seeking a creative and enthusiastic English Community Manager to spearhead growth and engagement within their digital community in Johannesburg. You will create culturally relevant content, manage social media interactions, and serve as the brand ambassador across various platforms. The ideal candidate has proven experience in community management and digital marketing, especially within the African market.

Qualifications

• Minimum of 3 years’ experience in Digital Marketing or community management.
• Fluent English speaker with excellent communication skills.
• Experience engaging audiences in the African market is a strong advantage.

Responsibilities

• Drive growth and engagement of the English-speaking digital community.
• Create, schedule, and publish high-quality content.
• Monitor KPIs and present insights to guide strategy.

Skills

Digital engagement

Content creation

Community management

Communication

Social media strategy

Analytics usage

Education

Bachelor’s degree in Marketing, Communications, or Public Relations

Tools

Hootsuite

Sprout Social

Job description

Job Location : Gauteng, Johannesburg Deadline : June 26, 2025 Quick Recommended Links

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Role Overview

• We are seeking a creative and enthusiastic English Community Manager to join our team onsite at our Bryanston offices. In this role, you will be responsible for driving the growth, engagement, and day-to-day management of our English-speaking digital community. As the voice of our brand across multiple platforms, you will build authentic connections, develop culturally relevant content, and cultivate a vibrant, inclusive online presence.
• The ideal candidate is a strategic thinker and skilled content creator with a strong grasp of digital engagement, particularly within the African market landscape.

Key Responsibilities

Community Engagement & Interaction

• Actively engage with our community on platforms such as Facebook, Instagram, Twitter, and LinkedIn.
• Respond promptly and professionally to comments, messages, and posts.
• Foster a positive, inclusive, and loyal community by initiating conversations and encouraging participation.

Content Creation & Social Media Management

• Create, schedule, and publish high-quality, engaging content in English tailored to our audience.
• Collaborate with internal marketing and creative teams to localize and adapt content for cultural relevance.

Brand Advocacy & Community Building

• Serve as an authentic ambassador of the Promasidor brand, consistently reflecting its voice and values.
• Identify, connect with, and nurture relationships with influencers, advocates, and active community members to amplify reach.

Monitoring & Reporting

• Track key performance indicators (KPIs) such as engagement rates, community growth, and sentiment analysis.
• Prepare and present regular reports with insights to help guide content strategy and community initiatives.

Feedback Collection & Insights

• Collect and channel community feedback, suggestions, and concerns to relevant internal departments.
• Monitor discussions to identify trends, opportunities, and potential areas for improvement.

Crisis Management & Escalation

• Manage sensitive or complex community issues with professionalism, discretion, and empathy.
• Escalate concerns when necessary to protect the brand’s reputation and ensure timely resolutions.

Trend Monitoring & Competitor Analysis

• Stay updated on emerging social media trends, digital tools, and best practices in community management.
• Monitor competitors’ community strategies to identify opportunities for innovation and improvement.

Qualifications

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
• Native or fluent English speaker with excellent written and verbal communication skills.
• Proven experience as a Community Manager, Social Media Manager, or in a similar digital engagement role with a minimum of 3 years’ experience in Digital Marketing
• Strong understanding of social media platforms and tools (e.g., Hootsuite, Sprout Social).
• Ability to create and design compelling, on-brand content and respond tactfully to community interactions.
• Experience using analytics and reporting tools to inform strategy and measure success.
• Strong multitasking and organizational skills with the ability to thrive in fast-paced environments.
• Empathetic, proactive, and highly people-oriented.
• Experience engaging audiences in the African market is a strong advantage.