Engineering Technician - Johannesburg Marriott Hotel Melrose Arch

Marriott Hotels Resorts; Johannesburg; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated maintenance technician to ensure the upkeep of guest rooms and public areas. This role involves performing scheduled preventative maintenance, addressing guest service needs professionally, and maintaining safety standards. The ideal candidate will have a keen eye for detail, a commitment to quality, and the ability to work effectively in a team. Join a dynamic environment where your contributions will enhance guest experiences and uphold the high standards of service excellence. If you have a passion for hospitality and maintenance, this position is perfect for you.

Qualifications

• Some experience in general maintenance and hotel engineering is a plus.
• High school diploma or equivalent is required.

Responsibilities

• Perform preventative maintenance and general cleaning of guest rooms and public spaces.
• Report maintenance issues and ensure a safe environment for guests.

Skills

General Maintenance

Hospitality Skills

Safety Orientation

Team Work

Education

High school diploma/G.E.D. equivalent

Tools

Taleo

Calibration Tools

Programmable Logic Controllers

Job description

Perform scheduled preventative maintenance in guest rooms (CARE RPM GCPM), meeting rooms, and/or public spaces as required, including flipping/inspecting mattresses, box springs, assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, dusting, touchup painting, touchup furniture, ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking. Maintain, repair, and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, and mirrors. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs. Develop and maintain positive working relationships with others and support the team to reach common goals. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested.

Guest Room Preventative Maintenance

• Follow guest room preventive maintenance checklist for each room.
• Individually complete rooms preventative maintenance (RPM CARE GCPM) process. Upon completion, rooms should be clean and all equipment and materials removed from the room.
• Complete rooms preventative maintenance process for guest rooms in an efficient and effective manner as measured by individual rooms inspections performed by the Director of Engineering or designee.
• Perform scheduled preventative maintenance and general cleaning of all surfaces in guest rooms as required, including inspecting/flipping mattresses, box springs, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, touchup painting, dusting, cleaning bathrooms, ensuring that all hardware and appliances are present in the room and in working order, cleaning and replacing light fixtures, and inspecting grout and caulking.
• Maintain, repair, and clean all guest rooms, meeting rooms, and/or public spaces in accordance with the property room preventative maintenance procedures and standard guidelines.

Maintain Building and Property

• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.

Install, Maintain, and Repair Items

• Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting using the guest's name when possible.

Working with Others

• Support all coworkers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance / Quality Improvement

• Comply with quality assurance expectations and standards.

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures as necessary to avoid injury.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizers, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested.

Physical Tasks

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds.
• Stand, sit, or walk for an extended period of time or for an entire work shift.

Interpersonal Skills

• Team Work

Personal Attributes

• Safety Orientation

Physical Abilities

Education

High school diploma/G.E.D. equivalent

Related Work Experience

Some experience in general maintenance, exterior and interior surface preparation, and painting. Experience in hotel engineering/maintenance a plus.

Supervisory Experience

No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

LIOnsite

LITK1

Required Experience:

Key Skills

Hospital Experience, Hotel Experience, Taleo, Calibration, Pool Maintenance, Maintenance Management, Maintenance, Quality Control, Boiler, Oil & Gas Experience, Programmable Logic Controllers, Supervising Experience