Engineering Manager

Sutherland; Pretoria; Remote; ZAR 800,000 - 1,300,000; Full time

Job summary

A leading company in AI and automation seeks a professional to lead and mentor engineers on Conversational AI projects. The role involves defining technical requirements and collaborating across teams while ensuring the development of scalable, efficient, and innovative solutions. This position requires extensive experience in cloud-native development and strong leadership skills.

Qualifications

• 10+ years of experience in scalable web products and platforms.
• Proficient in NodeJS, JavaScript, Python, Rails.
• Experience with DevOps tools and cloud infrastructure.

Responsibilities

• Lead Conversational AI projects, defining architecture and requirements.
• Mentor and retain engineers while coordinating with diverse teams.
• Enhance development processes and ensure scalability and performance.

Skills

Leadership

Cloud-native development

API endpoints

Microservices

JavaScript

Python

Machine Learning

Chatbots

Job description

About Sutherland:

Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics are core to our expertise. We work with iconic brands worldwide, leveraging market-leading technology and business process excellence to drive digital transformation, optimize operations, and pioneer solutions through a seamless "as a service" model.

We have created over 200 inventions across AI and other technologies, fostering innovative digital chemistry that unlocks new possibilities and transformative outcomes.

Job Description

Key Responsibilities

• Mentor, grow, and retain engineers while strengthening relationships across internal, external, local, and remote teams.
• Lead and organize Conversational AI projects: define architecture and technical requirements, develop and improve platforms, integrate systems, and collaborate with teams to gather requirements, support, and educate.
• Develop standards ensuring scalability, resiliency, and performance.
• Enhance tools and processes to accelerate development, improve teamwork, and increase efficiency and quality.
• Work with diverse teams across multiple time zones, including in-house and offshore resources.
• Collaborate with Data Scientists and Machine Learning experts to improve AI/ML capabilities.
• Provide thought leadership on technologies, development processes, and industry standards.

Qualifications

• 10+ years of experience leading scalable web products, services, and platforms.
• Experience with large-scale application architectures in complex environments.
• Proficiency with cloud-native development, API endpoints, microservices, and modern web architectures.
• Knowledge of DevOps tools and architectures.
• Fluent in languages such as NodeJS, JavaScript, Python, Rails, etc.
• Full-stack cloud infrastructure knowledge, including high availability systems across environments, including legacy systems.
• Experience in various environments: agency, enterprise, startups, innovation divisions.
• Experience with Chatbots, IVR, ML/AI development, messaging platforms, and related technologies like Amazon Lex, Google DialogFlow, Watson, etc.

Additional Requirements

• Ownership mindset: reliable and quality-focused.
• Hunger to innovate and explore in conversational experiences.
• Strong communication skills across stakeholders.
• Flexibility to work with distributed teams across time zones.
• This is a remote role; occasional travel may be required.

All information will be kept confidential according to EEO guidelines.