About Sutherland:
Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics are core to our expertise. We work with iconic brands worldwide, leveraging market-leading technology and business process excellence to drive digital transformation, optimize operations, and pioneer solutions through a seamless "as a service" model.
We have created over 200 inventions across AI and other technologies, fostering innovative digital chemistry that unlocks new possibilities and transformative outcomes.
Job Description
Key Responsibilities
- Mentor, grow, and retain engineers while strengthening relationships across internal, external, local, and remote teams.
- Lead and organize Conversational AI projects: define architecture and technical requirements, develop and improve platforms, integrate systems, and collaborate with teams to gather requirements, support, and educate.
- Develop standards ensuring scalability, resiliency, and performance.
- Enhance tools and processes to accelerate development, improve teamwork, and increase efficiency and quality.
- Work with diverse teams across multiple time zones, including in-house and offshore resources.
- Collaborate with Data Scientists and Machine Learning experts to improve AI/ML capabilities.
- Provide thought leadership on technologies, development processes, and industry standards.
Qualifications
- 10+ years of experience leading scalable web products, services, and platforms.
- Experience with large-scale application architectures in complex environments.
- Proficiency with cloud-native development, API endpoints, microservices, and modern web architectures.
- Knowledge of DevOps tools and architectures.
- Fluent in languages such as NodeJS, JavaScript, Python, Rails, etc.
- Full-stack cloud infrastructure knowledge, including high availability systems across environments, including legacy systems.
- Experience in various environments: agency, enterprise, startups, innovation divisions.
- Experience with Chatbots, IVR, ML/AI development, messaging platforms, and related technologies like Amazon Lex, Google DialogFlow, Watson, etc.
Additional Requirements
- Ownership mindset: reliable and quality-focused.
- Hunger to innovate and explore in conversational experiences.
- Strong communication skills across stakeholders.
- Flexibility to work with distributed teams across time zones.
- This is a remote role; occasional travel may be required.
All information will be kept confidential according to EEO guidelines.