Maintenance Assistant

Placement Pros Recruitment (Pty) Ltd; Vereeniging; On-site; ZAR 250 000 - 450 000; Full time

Job summary

An established industry player seeks a dedicated Technical Support Specialist to enhance customer satisfaction through effective training and support. This role involves developing product training programs, providing technical guidance, and ensuring the proper operation of equipment in mining environments. With a focus on safety and performance, you will play a vital role in improving product reliability and customer service. Join a dynamic team where your expertise will contribute to innovative solutions and professional growth in an international business environment. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Professional Development Opportunities

International Business Environment

Diversity and Inclusion Initiatives

Qualifications

• 5 years of relevant mechanized mining experience required.
• Proficiency in English and advanced computer literacy essential.

Responsibilities

• Develop and organize product training for sales and service personnel.
• Provide technical support and training to customers and service personnel.
• Assist in compiling warranty claims and equipment improvements.

Skills

Technical Support

Training Development

Mechanical Maintenance

Electrical Maintenance

Troubleshooting

Customer Service

Communication Skills

Education

Grade 12 / N3 Technical Qualification

Millwright or Electrical Trade Qualification

Tools

CANbus Systems

Basic Software Knowledge

Job description

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service, and technical solutions for the mining and infrastructure industries.

Applications include rock drilling, rock cutting, loading and hauling, tunneling, and quarrying.

The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role

You will be responsible for providing quality technical support and for developing the technical competencies of the customer and internal personnel.

Key Responsibilities

1. Develop and organize product training for sales and service personnel for the respective products.
2. Provide technical training to the service network and customer base on proper operation, maintenance, and troubleshooting practices.
3. Provide technical support to end users, operators, and service personnel.
4. Provide feedback to factories to enable improvements to the equipment or its operation.
5. Provide assistance in compiling accurate data to process warranty claims and engineering machine improvements.
6. Review spare parts recommendations and develop accuracy of Machine Life Operating Costs (MLOC).
7. Investigate warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
8. Monitor test results for new products to implement improvement of the product.
9. Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
10. Perform equipment installations and demonstrations in a safe manner.

Profile Required

1. Grade 12 / N3 Technical Qualification / Equivalent Qualification.
2. Millwright or electrical trade qualification.
3. Machine range experience and advanced computer literacy.
4. English proficiency.
5. Relevant mechanized mining experience (5 years).
6. Underground / surface mining environment.
7. Maintenance of earthmoving equipment in mining / Underground experience.
8. Mechanical, electrical or electronic equipment maintenance competence in at least 2 of the following areas:
1. Basic 5 module LHD's and CM.
2. Basic electronic systems.
3. Basic LV electric systems.
4. Mechanical equipment.
5. Hydraulic systems.
6. Video display systems.
7. Advanced electrical systems (low current relays, electronic timers, electrical / electronic overloads and protection devices, solenoids, actuators, proximity devices etc.).
9. Experience in CANbus systems will be an advantage.
10. Basic knowledge of software.
11. Valid driver's license.
12. Full physical & medical certificate to work in mining environment.

How to apply

Please apply online through Workday (ESS) or access the Sandvik website close: 03 February.

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

In Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements.

Attach vaccination certificate to application.

We offer an interesting role in an international business environment as well as opportunities for your professional development.

At Sandvik, we believe that diversity of experience, perspective, and background will lead to a better environment for our employees, our business and, thereby, our customers.