Engineer - become Revenue Operations Analyst - R600k / annum CTC

Delta-v; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking social enterprise as a Salesforce System Admin Associate. In this full-time role, you'll manage and enhance Salesforce systems, ensuring seamless user experiences while supporting internal stakeholders. This innovative firm values collaboration and flexibility, offering a vibrant work environment where your contributions directly impact social sector organizations. With a commitment to employee well-being, you'll enjoy generous benefits, including extensive paid leave, health care coverage, and a retirement plan. If you're passionate about technology and social impact, this is the perfect opportunity for you.

Benefits

38 days of paid leave

Health care coverage

Retirement plan with matching

No cap on sick leave

Student loan assistance

Child care support

Employee incentive plan

Paid sabbatical after 3 years

Qualifications

• 2+ years of Salesforce experience required.
• Strong knowledge of Salesforce administration and data management.
• Ability to troubleshoot system issues and implement solutions.

Responsibilities

• Manage and improve Vera's internal Salesforce system.
• Provide technical support and training to end users.
• Collaborate with the team for release management tasks.

Skills

Salesforce administration

Data management

Custom development

Reporting

Issue resolution

Collaboration

Interest in social service work

Education

Bachelor's Degree in Engineering

Bachelor's Degree in IT

Bachelor's Degree in Computer Science

Tools

Salesforce

Google Suite

Slack

ETL tools

Job description

Check out our values-driven benefits below! Join our innovative, global team using technology to transform the way the social sector engages with data.

We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater impact.

We encourage all staff to push their own boundaries and drive the company in exciting new directions.

As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision.

Position Overview

The Salesforce System Admin Associate will be part of Vera's growing Systems team.

The Admin Associate will be an active contributor to the design, development, and implementation of new features in Vera's internal Salesforce implementation and work with managed package products.

The Admin Associate should bring a desire to learn new technologies and processes and an eagerness to develop new skills and serve internal stakeholders.

The Admin Associate should have a strong work ethic, be driven to think for themselves, work independently, and balance multiple tasks.

The Admin Associate will join a team of passionate individuals with diverse backgrounds and experiences, all dedicated to improving the way social impact organizations operate.

We're a self-motivated, creative group, and we emphasize collaboration, flexibility, and professionalism.

Primary Responsibilities

1. Manage Vera's internal Salesforce system and other tools and make improvements and updates as necessary to maintain a highly effective system and seamless user experience.
2. Participate in the planning and analysis of business requirements for system changes and enhancements.
3. Manage Salesforce custom apps and packages.
4. Write and deliver training material or other Salesforce system support documentation.
5. Provide technical support to end users while acting as a service analyst, by investigating and troubleshooting issues and applying solutions.
6. Perform User Management on internal tools such as Salesforce, Google Suite, Slack, etc.
7. Creation and maintenance of roles, profiles, hierarchies.
8. Develop custom solutions on Salesforce platform using declarative automation.
9. Participate in creating and implementing QA Testing and Test suites by performing different types of testing.
10. Collaborate with the team for release management tasks such as Sandbox creation, deployment tasks, etc.
11. Manage and improve data quality, system integrity, and security by performing regular audits and cleanup tasks.
12. Clearly communicate technical changes and recommendations to users on a regular basis.
13. Perform Data Migration tasks within different systems using ETL tools.

Qualifications and Experience

• Minimum Bachelor's Degree in Engineering / IT / Computer Science.
• 2+ years of Salesforce experience.

Skills Required

• Technical expertise: Knowledge of Salesforce administration, data management, custom development, and reporting.
• Issue resolution: Troubleshoots system issues, identifies root causes, and implements solutions.
• Collaboration: Works closely with internal teams to meet stakeholder needs effectively.
• Interest in social service work or international development.
• Salesforce Business Analyst.

This is a full-time position with access to all company benefits.

Employee Benefits

We take care of our employees and their families by offering competitive benefits, such as:

• Paid Time Off: 38 days of paid leave each year, including holidays and a December break.
• Health Care: We cover medical insurance premiums, including family coverage, up to a maximum amount.
• Retirement: Vera offers a retirement plan and contribution matching.
• Wellness Leave: No cap on sick leave.
• Student Loans: Assistance with outstanding student loans.
• Child Care: Support with child care costs, in addition to parental leave.
• Employee Incentive Plan: Stock options based on job title and location.
• Sabbatical: Paid sabbatical after three consecutive years.

Application Process

Complete an online application (attach CV) here.

Vera Solutions is committed to diversity and inclusion and encourages applicants from underrepresented backgrounds.

Our Values and Mission

Guided by our core values: Excellence, Sustainability, Teamwork, Leadership, and Impact.

As a certified B Corporation, we meet high social and environmental standards.

Our diverse team spans 5 continents and 15+ languages.

We prioritize training, learning, and development.

We value diversity and inclusion, fostering a culture where everyone can thrive.

We run an annual leadership development initiative for emerging leaders at Vera.